PEARL E. SERVICE
Brooklyn,USA
Summary
Client-focused banking professional with a strong track record at Santander Bank, driving 100%+ performance in deposit growth, while achieving a 96% audit rating through disciplined risk management and operational execution. Experienced in managing complex client relationships, supporting treasury-adjacent solutions, and delivering consistent, high-quality client outcomes in regulated banking environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vice President/Branch Manager
Santander Bank
Brooklyn, NY
04.2025 - Current
- I drive strategic growth in consumer and business banking, strengthen relationships with mid-market and commercial clients, and ensure exceptional service delivery.
- I play a key role in developing talent, achieving three internal promotions since joining, and serve as a Branch Manager Mentor for newly hired managers, providing coaching in leadership, compliance, sales execution, and operational excellence.
- Through strong execution, disciplined performance management, and a consistent coaching culture, I have positioned the branch as a district leader in both production and service.
- Drove over 100% growth in DDA, Small Business DDA, deposit growth, investments, and credit cards, positioning the branch as a top performer in the district.
- Selected to host and lead the District Game Plan, training peer managers on sales strategies, best practices, and performance execution based on the branch's success.
- Analyzed market trends to inform business strategy and decision-making processes.
- Managed cross-functional teams to streamline processes and improve client service delivery.
VICE PRESIDENT/DEPARTMENT MANAGER OF CORPORATE & MID-MARKET SERVICING
Valley National Bank
New York, NY
09.2023 - 08.2024
- Provided support to middle-market commercial clients while overseeing 6 commercial service managers across NY, FL, and CA.
- Led 46 service officers in onboarding, treasury management, and client servicing, handling all customer and internal escalations.
- Managed onboarding documentation for commercial accounts, tenant security accounts, and trusts, and supervised new account setup, report approvals, and daily operations.
- Ensured policy and SLA compliance by auditing Smartsheet reports and maintaining strong operational controls.
- Orchestrated transactions totaling over $300M, fortifying client relationships and elevating satisfaction ratings by 15%.
VICE PRESIDENT/BUSINESS DEVELOPMENT OFFICER
Northfield Bank
Brooklyn, NY
02.2018 - 09.2023
- Headed company operations with 45 employees across 8 branches, focusing on marketing and sales to achieve goals.
- Processed small business loans from $25K to $250K.
- Managed a portfolio of over 100 accounts, providing financial assistance to prevent losses.
- Grew new account deposits $21.5M against a goal of $8M and new loan relationships $17.3M vs. a goal of $2M by partnering with branch managers, relationship managers, and COI outreach.
- Boosted sales activities by developing strategic key relationships with business owners while assisting their lending needs.
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Investors Bank
Brooklyn, NY
06.2017 - 02.2018
- Cultivated an expanded network of referrals by forging business relationships within the community, including small business owners, non-profit groups, and key influencers serving on community boards and local bids.
- Achieved the highest branch audit score of 98.9% among 35 branches in NY, ensuring full compliance with policies and procedures.
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Dime Community Bank
Brooklyn, NY
12.2014 - 05.2017
- Streamlined customer experience by developing and implementing enhanced daily branch account operations processes.
- Honed client relationships, securing new businesses and retaining existing customers while expanding branch footprint.
- Performed financial analysis and prepared/reviewed reports for unusual or suspicious activities.
- Formed a referral network and relationships with COIs and business clients.
Education
Bachelor of Business Administration (BBA) - Finance
Southern New Hampshire University
Manchester, NHSkills
- Client relationship management
- Strategic growth
- Problem solving
- Risk management
- Account management
- Team leadership
- Sales strategy
- Compliance auditing
- Coaching and mentoring
- Treasury operations
- Onboarding process optimization
- Customer service excellence
Core Proficiencies
- Strategic Leadership & Performance Management
- Branch Operations, Audits & Risk Controls
- Corporate, Business & Mid-Market Relationship Management
- Community & Market Engagement
- Customer Experience & Service Excellence
Earlier Career
- Relationship Banker, BankUnited, N.A., Brooklyn, NY
- Relationship Banker/Designee, Capital One Bank, N.A., New York, NY
Certification
NYS Notary
Affiliations
Bayridge Cares
Timeline
Vice President/Branch Manager
Santander Bank
04.2025 - Current
VICE PRESIDENT/DEPARTMENT MANAGER OF CORPORATE & MID-MARKET SERVICING
Valley National Bank
09.2023 - 08.2024
VICE PRESIDENT/BUSINESS DEVELOPMENT OFFICER
Northfield Bank
02.2018 - 09.2023
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Investors Bank
06.2017 - 02.2018
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Dime Community Bank
12.2014 - 05.2017
Bachelor of Business Administration (BBA) - Finance
Southern New Hampshire University