Summary

Overview

Work History

Education

Skills

I love helping people! I truly do enjoy when the customer or client is satisfied!

Timeline

Pearl Stewart

Colonial Heights,VA

Summary

Proven leader in customer service and office management, with a track record of enhancing client satisfaction and streamlining operations at Southside Head and Neck Surgery. Skilled in conflict resolution and office administration, I boosted guest retention by implementing efficient scheduling systems. My expertise in sensitive information handling and problem-solving has consistently improved team productivity and customer relations. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems. Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Professional and industrious [Job Title] bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

years of professional experience

Work History

Front Desk Receptionist

SOUTHSIDE HEAD AND NECK SURGERY

09.2020 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Completed data entry and filing to keep records updated for easy retrieval.
Completed all tasks in compliance with company policies and procedures.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Maintained confidentiality of sensitive data to protect customer and business information.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Greeted visitors warmly, creating positive first impression of organization.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Organized and maintained files and records to ensure up-to-date documentation.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Enhanced guest experience by maintaining welcoming and organized reception area.
Provided basic technical support for front office equipment, minimizing downtime.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Developed FAQ document for common visitor inquiries, streamlining information provision.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Streamlined check-in processes, reducing wait times for guests.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Facilitated smooth communication between departments by accurately relaying messages and information.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgement and critical thinking skills.
Collected [Type] payments, processed transactions and updated relevant records.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Routed incoming mail and messages to relevant personnel without delay.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sorted, received, and distributed mail correspondence between departments and personnel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Scheduled office meetings and client appointments for staff teams.
Compiled information from files and research to satisfy information requests.
Helped office staff prepare reports and presentations for internal or client-related use.

Customer Service Manager AND CASH OFFICE

Food Lion

07.2016 - 07.2019

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Researched and corrected customer concerns to promote company loyalty.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Increased team productivity by providing ongoing training and support to customer service representatives.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Kept accurate records to document customer service actions and discussions.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Created and reviewed invoices to confirm accuracy.
Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Tailored training content to meet specific needs of customer service representatives.
Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Reduced customer complaints by proactively identifying and addressing common issues.
Elevated customer satisfaction with detailed training programs for support staff.
Improved service delivery consistency by monitoring and adjusting workflows.
Boosted customer retention rates through personalized follow-up strategies.
Designed incentive programs to motivate staff and improve service levels.
Improved team morale by establishing recognition program for exceptional customer service.
Developed customer service manual to standardize procedures across all departments.
Coordinated with product development team to address frequent customer issues.
Conducted quarterly customer satisfaction surveys to identify areas for improvement.
Streamlined support ticket system, reducing response times significantly.
Pioneered mentorship program to expedite onboarding process for new hires.
Collaborated with IT department to streamline customer data management.
Oversaw creation of knowledge base to assist customers with self-service options.
Increased efficiency in handling customer inquiries by implementing advanced CRM system.
Implemented comprehensive feedback system to enhance service quality.
Fostered culture of continuous improvement, leading to consistently high service standards.
Enhanced communication skills of team members with targeted workshops.
Enhanced team productivity with introduction of flexible working arrangements.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Managed senior-level personnel working in marketing and sales capacities.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Launched quality assurance practices for each phase of development
Leveraged data and analytics to make informed decisions and drive business improvements.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Master Stylist AND OWNER

HAIR LOOK SALOON

08.2013 - 12.2018

Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
Colored and treated hair using modern technology.
Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
Welcomed customers to salon and identified preferences by asking pointed questions.
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
Collaborated with other stylists to create unique looks for special events and fashion shows.
Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Processed payments, entering sales in register for prompt customer service.
Organized sales area and work station to showcase products and boost sales.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Determined appropriate hair treatments based on conditions and textures.
Suggested treatments and styles to suit customer appearance and fashion choices.
Counted and documented opening and closing cash amounts daily.
Mixed pigments and used proper techniques to achieve desired color.
Resolved guest complaints about service or style.
Educated customers on products to maximize benefits.
Distributed business cards outside of salon to generate new business.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Used social media platforms to promote salon and services.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Demonstrated thorough knowledge of all salon products and services.
Utilized latest techniques in balayage, ombre, highlights and color correction.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Developed creative techniques to provide clients with latest hairstyles.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Offered professional cuts, color services and extensions to salon customers.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Provided pre- and post-service consultations to accurately assess clients' needs.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Styled hair, makeup and nails for customers for special events and occasions.
Developed loyal following of clients by providing high-quality services.
Maintained regular client list and successfully handled walk-in customers.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Established foundational processes for business operations.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Improved team productivity by introducing innovative project management tools and techniques.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Expanded business into new markets, cond
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Interacted well with customers to build connections and nurture relationships.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reported issues to higher management with great detail.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced company's market position by identifying and pursuing new business opportunities.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Manager AND MONEY CENTER

Walmart

09.2014 - 09.2016

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Researched and corrected customer concerns to promote company loyalty.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Increased team productivity by providing ongoing training and support to customer service representatives.
Kept accurate records to document customer service actions and discussions.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Created and reviewed invoices to confirm accuracy.
Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Improved team morale by establishing recognition program for exceptional customer service.
Coordinated with product development team to address frequent customer issues.
Streamlined support ticket system, reducing response times significantly.
Enhanced communication skills of team members with targeted workshops.
Conducted quarterly customer satisfaction surveys to identify areas for improvement.
Fostered culture of continuous improvement, leading to consistently high service standards.
Implemented comprehensive feedback system to enhance service quality.
Improved service delivery consistency by monitoring and adjusting workflows.
Developed customer service manual to standardize procedures across all departments.
Elevated customer satisfaction with detailed training programs for support staff.
Boosted customer retention rates through personalized follow-up strategies.
Enhanced team productivity with introduction of flexible working arrangements.
Collaborated with IT department to streamline customer data management.
Reduced customer complaints by proactively identifying and addressing common issues.
Pioneered mentorship program to expedite onboarding process for new hires.
Designed incentive programs to motivate staff and improve service levels.
Increased efficiency in handling customer inquiries by implementing advanced CRM system.
Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Oversaw creation of knowledge base to assist customers with self-service options.
Tailored training content to meet specific needs of customer service representatives.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Managed senior-level personnel working in marketing and sales capacities.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Launched quality assurance practices for each phase of development

MASTER STYLIST

J.C PENNEYS

08.1997 - 08.2013

Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
Colored and treated hair using modern technology.
Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
Welcomed customers to salon and identified preferences by asking pointed questions.
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
Collaborated with other stylists to create unique looks for special events and fashion shows.
Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Processed payments, entering sales in register for prompt customer service.
Organized sales area and work station to showcase products and boost sales.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Determined appropriate hair treatments based on conditions and textures.
Suggested treatments and styles to suit customer appearance and fashion choices.
Counted and documented opening and closing cash amounts daily.
Mixed pigments and used proper techniques to achieve desired color.
Resolved guest complaints about service or style.
Educated customers on products to maximize benefits.
Trained new cosmetologists on makeup and skincare products and techniques.
Styled hair, makeup and nails for customers for special events and occasions.
Developed loyal following of clients by providing high-quality services.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Maintained regular client list and successfully handled walk-in customers.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Provided pre- and post-service consultations to accurately assess clients' needs.
Offered professional cuts, color services and extensions to salon customers.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Increased revenue through effective customer service and inventory management.
Answered phone calls and emails to schedule client appointments.
Developed creative techniques to provide clients with latest hairstyles.
Demonstrated thorough knowledge of all salon products and services.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Utilized latest techniques in balayage, ombre, highlights and color correction.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Used social media platforms to promote salon and services.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Distributed business cards outside of salon to generate new business.
Scheduled customer appointments and rearranged individual time slots to meet demand.

Education

High School Diploma -

Pulaski County High School

Dublin, VA

06.1997

COSMETOLOGY LICENSE - Cosmetology Education

COSMETOLOGY TECH

Dublin, VA

06.1997

Skills

Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Problem-solving skills
Team Collaboration
Scheduling
Appointment Scheduling
Verbal and written communication
Administrative Skills
Office Organization
Scheduling appointments
Oral and writing communication
File Organization
Hospitality services
Front Office Management
Sensitive information handling
Filing
Work Prioritization
Issue handling
Complex Problem-Solving
Initiative-taking
Administrative Support
Office Administration
Confidentiality handling
Guest Relations
Meeting Scheduling
Multi-Line Telephone Systems
File Management
Conflict Management
Call Routing
Effective Planning
Office Management

Hospitality best practices
Mail handling
Call forwarding
Mail Sorting
Meeting Arrangements
Clerical Support
Task Delegation
Basic accounting
Researching skills
Word Processing
Performance Improvement
Staff Management
Office supplies inventory management
Attention to Detail
Problem-Solving
Call Answering and Routing
Customer and client relations
Payment Processing
Courteous and Professional
Customer Complaint Resolution
Greeting and Seating Clients
Visitor and Customer Relations
Relationship Building
Conflict Resolution
Basic Math
Multi-Line Phone Systems
Professional Demeanor
Documentation And Reporting
Call Management
Records Maintenance
Calendar Management
Claims Handling
Supply Ordering
Security awareness

I love helping people! I truly do enjoy when the customer or client is satisfied!

Always greet clients/patients with a smile because that sets the tone of the appointment. I set goals every day to achieve, whether it been calling patients/clients to reschedule or referrals to get accomplished in a timely manor. Its always my main goal to make sure that appointment goes as smooth as possible! It's not about me, it's about them! I love working with others! If I have completed my task, I offer to help my fellow co-workers. I also don't mind asking for help to make sure every situation is handled effectually. Keeping a positive attitude is key!

Timeline

Front Desk Receptionist

SOUTHSIDE HEAD AND NECK SURGERY

09.2020 - Current

Customer Service Manager AND CASH OFFICE

Food Lion

07.2016 - 07.2019

Customer Service Manager AND MONEY CENTER

Walmart

09.2014 - 09.2016

Master Stylist AND OWNER

HAIR LOOK SALOON

08.2013 - 12.2018

MASTER STYLIST

J.C PENNEYS

08.1997 - 08.2013

High School Diploma -

Pulaski County High School

COSMETOLOGY LICENSE - Cosmetology Education

COSMETOLOGY TECH

Pearl Stewart

Summary

Overview

Work History

Front Desk Receptionist

Customer Service Manager AND CASH OFFICE

Master Stylist AND OWNER

Customer Service Manager AND MONEY CENTER

MASTER STYLIST

Education

High School Diploma -

COSMETOLOGY LICENSE - Cosmetology Education

Skills

I love helping people! I truly do enjoy when the customer or client is satisfied!

Timeline

Front Desk Receptionist

Customer Service Manager AND CASH OFFICE

Customer Service Manager AND MONEY CENTER

Master Stylist AND OWNER

MASTER STYLIST

High School Diploma -

COSMETOLOGY LICENSE - Cosmetology Education

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