Pearlinda Cambridge

Bloomfield,NM

Summary

Dependable general worker with extensive experience in manual labor and equipment operation. Proven ability to maintain organized workspaces while adhering to safety protocols. Strong problem-solving skills and a commitment to fostering positive relationships with clients and team members. Highly motivated to support team success and adapt to new challenges efficiently.

Overview

years of professional experience

Work History

Cross Utilized Agent

United Ground Express

Durango, CO

05.2023 - Current

Verified passenger identity documents in accordance with government regulations and airline policies.
Managed baggage inquiries related to lost or delayed luggage items.
Delivered exceptional service by actively engaging with customers and employing effective listening skills.
Performed administrative tasks including filing, data entry, and document preparation.
Ensured adherence to safety procedures during aircraft loading and unloading operations.
Assisted passengers with special needs during the check-in process to enhance their experience.
Monitored gate activities during boarding periods to facilitate smooth flight transitions.

Hotel Front Desk Receptionist

Sky Ute Casino & Resort

Ignacio, CO

05.2016 - 05.2023

Executed guest check-ins by verifying identification and processing payment methods.
Processed payments for guest accounts using cash and credit cards efficiently.
Conducted daily audits of cash drawers, ensuring accuracy and resolving discrepancies.
Greeted arriving guests, offering information about hotel services and amenities.
Responded to inquiries related to shopping, dining, and entertainment options.
Managed telephone inquiries by directing calls to appropriate departments.
Promptly addressed customer complaints while documenting feedback for management.
Coordinated daily operations with attention to room assignments and special requests.

Patient Service Representative

Centura Health

Durango, CO

11.2020 - 07.2022

Managed incoming calls with professionalism, delivering exceptional customer service.
Scanned documents, insurance cards, and completed forms for patient records.
Registered patients through face-to-face interviews to gather essential information.
Scheduled appointments over phone and in person, optimizing workflow efficiency.
Greeted patients upon arrival and directed them accordingly.
Implemented patient satisfaction surveys to identify improvement areas.
Adhered to HIPAA guidelines when handling sensitive patient data.

Education

Diploma - Pharmacy Technician

Apollo College

Albuquerque, NM

03-2008

Some College (No Degree) - Business

San Juan College

Farmington, NM

Skills

Passenger verification
Baggage management
Customer engagement

Data entry
Safety compliance
Special needs assistance

Timeline