Pearline M. Godfrey

Recognized for consistently achieving departmental quality, customer service and property recovery goals.

• Facilitated HOA lien and foreclosure processes with legal coordination and timely follow-up.
• Tracked recovery and foreclosure processes for properties, including accounts in bankruptcies and probate.
• Prepared accurate legal documentation by reviewing supporting documents and warranty deeds.
• Organized filings for accounts with pending legal action.
• Resolved customer inquiries through professional and empathetic inbound/outbound calls.
• Coordinated with vendors via email to ensure timely completion of tasks and strong collaboration.
• Recognized for consistently achieving departmental quality and customer service goals.

• Resolved client inquiries via phone and email, delivering empathetic and timely support to improve satisfaction.
• Guided clients through platform navigation, addressing account inquiries and optimizing membership service experiences.
• Ensured clients had access to the right resources and a smooth, positive experience.
• Connected clients with licensed therapists to address personal challenges, enhancing their mental health support.

Earned Top Performer Achievement Awards for outstanding customer support (2017–2019).

• Supported 50+ employee accounts daily by assisting with account setup, troubleshooting devices, and guiding feature navigation to enhance user experience.
• Collaborated with Account Excecutive's to achieve daily account goals, managing inbound/outbound calls, email cases, order processing, and providing back-office support for Fortune 500 clients.
• Troubleshot device and service issues while verifying product and inventory availability.
• Provided guidance to frontline representatives via chat, floor support, and call escalations.
• Trained and coached new hires on workflows and performance expectations to align with company goals.