PearlRenaye Taylor
Lynchburg,VA
Summary
Dedicated and dependable professional with a wealth of caregiving and relationship-building experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Health Advocate
SOMATUS INC
Lynchburg, VA
10.2021 - Current
- Complete and maintain accurate paperwork for benefits and services, actively seeking additional resources to enhance clients' quality of life.
- Assisted individuals with navigating health care systems, appointments and classes.
- Delivered healthy living and disease management information to specific population groups.
- Provided health education and resources to patients.
- Coordinated patient care among multiple providers in the healthcare system.
- Facilitated referrals to appropriate specialists or community services.
- Educated patients on self-management techniques, including lifestyle modifications and medication adherence.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Monitored patient progress throughout treatment to ensure positive outcomes were achieved.
- Conducted home visits to assess a patient's environment for safety concerns and social determinants of health issues.
- Advised patients on preventive measures such as immunizations and screenings based on age, gender, risk factors.
- Provided emotional support for both patients and family members during times of stress or uncertainty.
- Identified potential barriers that may impede a patient's ability to comply with recommended treatments.
Service Facilitator
WARD TRANSITIONAL SERVICES
Lynchburg
05.2018 - 06.2021
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Provided information regarding services, products, policies, and procedures.
- Maintained accurate records of customer interactions and transactions.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Guided clients through transition to independent living within community.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Personal Aide
ROBERT GILLS
Lynchburg
03.2012 - 04.2017
- Responded to inquiries and consistently delivered a high level of service, catering to the unique needs of elderly and developmentally disabled individuals.
- Assisted residents with their daily tasks and chores within their homes.
Inspector in Quality Assurance and Quality Control
SCI
Lynchburg
01.2012 - 02.2017
- Monitored testing procedures meticulously to ensure strict adherence to established item specifications, standard test methods, and protocols.
- Conducted comprehensive training sessions for staff members.
- Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.
- Participated in internal audits to evaluate current practices against established policies and procedures.
- Compiled weekly reports summarizing inspection activities, findings, recommendations.
- Maintained a clean work environment by adhering to 5S principles.
- Inspected and repaired products to meet project expectations.
Mailroom Supervisor
Ericsson
Lynchburg, VA
12.2011 - 07.2015
- Coordinated and supervised mailroom staff, ensuring that all tasks were completed efficiently.
- Monitored and tracked incoming and outgoing packages and shipments, ensuring timely delivery of items.
- Developed procedures for sorting, distributing, delivering, and collecting mail throughout the organization.
- Assigned duties to mailroom staff members according to their abilities and skillsets.
- Ensured compliance with safety regulations in the workplace while handling hazardous materials.
- Provided guidance to new employees regarding job roles and responsibilities in the mailroom environment.
- Used portable electronic scanner to track parcels and record tracking progress.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Case Aide
HENLEY HOME
Lynchburg
08.2008 - 11.2011
- Diligently monitored manufacturing operations to ensure strict adherence to production specifications, proactively recommending and implementing procedure enhancements to minimize defects.
Education
Community Health Care Certificate - Community Health CareWorker
Virginia Commonwealth University
Richmond, VA01-2025
State of VA Certification Service Facilitator
Virginia Commonwealth University
01.2019
Bachelor of Science: Psychology & Counseling -
Liberty University
Lynchburg, Virginia01.2012
Skills
- Compassionate Client Care
- Client Documentation
- Attentive to People
- CPR Certification
- Client Records Management
- Service Documentation
- Time Management
- Database Software QNXT
- Patient Confidentiality and Data Security
- Gathering Information from Patients
- Verbal and Written Communication
- Registration and Scheduling
- Knowledge of Community Services and Programs
- Calm and Effective Under Pressure
- Organized and Efficient
- Caring and Empathetic
- Patient Needs Assessment and Referral
- Explaining Policy and Procedures
- Resolving Problems
- Communicating to Patients and Families
- Microsoft Office
- Documenting and Recording Information
- Providing Information and Resources
- Case Management Experience
- Conflict Mediation
- Medical History Documentation
- Benefits Explanation
- Attention to Detail
- HIPAA Compliance
- Care Coordination
- Chronic Disease Management
- Data Entry
Timeline
Patient Health Advocate
SOMATUS INC
10.2021 - Current
Service Facilitator
WARD TRANSITIONAL SERVICES
05.2018 - 06.2021
Personal Aide
ROBERT GILLS
03.2012 - 04.2017
Inspector in Quality Assurance and Quality Control
SCI
01.2012 - 02.2017
Mailroom Supervisor
Ericsson
12.2011 - 07.2015
Case Aide
HENLEY HOME
08.2008 - 11.2011
Community Health Care Certificate - Community Health CareWorker
Virginia Commonwealth University
State of VA Certification Service Facilitator
Virginia Commonwealth University
Bachelor of Science: Psychology & Counseling -
Liberty University
Similar Profiles
Jami GanttJami Gantt
LPN/PHA at Somatus IncLPN/PHA at Somatus Inc
Christopher KerrChristopher Kerr
Registered Nurse at SomatusRegistered Nurse at Somatus
Daisjha BallDaisjha Ball
Patient Health Advocate at Somatus Kidney CarePatient Health Advocate at Somatus Kidney Care
Whitney JonesWhitney Jones
Direct Support Professional Caregiver at Rivers HealthDirect Support Professional Caregiver at Rivers Health
Celeste NobleCeleste Noble
Teacher Assistant at First Presbyterian Church Weekday SchoolTeacher Assistant at First Presbyterian Church Weekday School