Pearl Star Medina
Los Angeles,CA
Summary
Detail-oriented legal assistant with expertise in client communication, case coordination, and bilingual support. Proven ability to manage high-volume caseloads and ensure accurate documentation.
Overview
15
15
years of professional experience
Work History
Legal Assistant – Workers’ Compensation
Jacobson & Associates
Los Angeles, CA
02.2025 - Current
- Support a high-volume caseload of 40-60 active workers’ compensation cases through client communication, intake screening, documentation, and case coordination
- Conduct initial client intake by gathering relevant facts and screening potential cases for attorney review
- Serve as a communication bridge between Spanish-speaking clients and an English-speaking attorney with limited Spanish proficiency
- Track and update scheduled depositions and medical appointments within the case management system
- Contact clients to confirm attendance for depositions, QME evaluations, and medical appointments, providing instructions and reminders
- Communicate scheduling updates and case-related information between attorneys, clients, and internal staff
- Relay attorney-directed settlement offer information to clients and respond to basic procedural inquiries
- Communicate case status information to clients, including QME evaluation outcomes and disability ratings as provided by the attorney, and explain next procedural steps based on attorney guidance
- Scan and upload legal documents and CD-format medical records into the case management system to maintain organized and accessible case files
- Serve as a primary point of contact for clients regarding scheduled legal and medical appointments
- Escalate legal inquiries to the attorney and relay responses back to clients
- Maintain accurate case records, including client communications, intake notes, and appointment confirmations
Dispatcher (Remote)
Dr Tow LLC
Tampa, FL
08.2023 - 12.2024
- Managed 30–50 inbound and outbound calls daily in a fast-paced remote environment
- Collected and documented customer information using dispatch software systems
- Coordinated communication between customers and drivers to ensure timely service completion
- Provided real-time updates and support throughout service delivery
- Assisted Spanish-speaking and English-speaking clients through bilingual communication
- Entered work orders, receipts, and service details into tracking systems
- Maintained accurate records of dispatched calls and completed services
- Handled escalated customer concerns professionally and efficiently
Independent Distributor
Herbalife
Los Angeles, CA
10.2018 - 07.2023
- Built and maintained customer relationships through consistent communication and follow-up
- Provided product information and responded to customer inquiries
- Developed communication, organization, and client service skills
- Collaborated with team members to meet performance goals
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Mentored new distributors on best practices for client engagement and retention.
Manager
Erik's Deli & Grill
San Diego, CA
02.2011 - 08.2016
- Managed daily operations and staff coordination in a fast-paced environment
- Handled customer calls for orders and coordinated catering deliveries
- Resolved customer concerns and ensured high-quality service delivery
- Managed POS transactions, cash handling, and end-of-day reporting
- Coordinated inventory and vendor supply ordering
- Maintained operational efficiency during high-volume service periods
Skills
- Client Communication
- Intake Screening
- Case Coordination
- Appointment Confirmation
- Settlement Communication Support
- Case Management Systems
- Data Entry & Documentation
- High-Volume Communication
Spanish–English Translation (Fluent) - Microsoft Office (Word, Outlook, Excel)
Timeline
Legal Assistant – Workers’ Compensation
Jacobson & Associates
02.2025 - Current
Dispatcher (Remote)
Dr Tow LLC
08.2023 - 12.2024
Independent Distributor
Herbalife
10.2018 - 07.2023
Manager
Erik's Deli & Grill
02.2011 - 08.2016