Zuleyca Hernandez

• Maintain and organize workers’ compensation case files with accurate documentation and timely updates.
• Submit EAMS filings such as Applications and basic case documents under attorney supervision.
• Request subpoenas and track incoming medical records, diagnostic reports, and treatment updates.
• Schedule PTP appointments, confirm attendance, and follow up on provider reports.
• Communicate with insurance adjusters regarding treatment status and case progress.
• Handle high‑volume client calls, provide updates, and maintain professional communication.
• Draft simple correspondence, upload documents, and support daily administrative tasks.

• Collected vitals, medical histories, and patient information.
• Performed EKGs and assisted with in‑office testing.
• Prepared patients for examinations and maintained a clean clinical environment.

• Educated patients on medication administration and follow-up care instructions.

• Supervised staff, trained new hires, and maintained high customer service standards.
• Managed inventory, cash handling, and shift operations.
• Ensured compliance with safety and sanitation procedures.

Directed daily operations for multiple high‑traffic airport food and beverage locations.
• Managed hiring, onboarding, scheduling, and performance evaluations for teams of 20–40 employees.
• Improved productivity and service quality through coaching, workflow optimization, and leadership development.
• Analyzed financial reports, controlled labor costs, and implemented efficiency‑boosting strategies.
• Oversaw payroll, inventory, vendor contracts, and compliance with airport and federal safety regulations.
• Resolved escalated customer issues with professionalism in a demanding, fast‑paced environment.