Pearly-April Moncrief
New Caney,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Household Manager
Self-employeed
10.2023 - Current
- Coordinated household schedules for maintenance, cleaning, and meal preparation to ensure efficiency.
- Organized household inventory systems for efficient tracking of supplies and equipment management.
- Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
- Developed and implemented safety protocols to maintain a secure living environment for all occupants.
- Maintained detailed records of household expenditures and budgets to facilitate financial transparency.
- Performed cleaning and organization duties.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Planned youth activities to foster intellectual and emotional development.
Order Picker
Convey Health Solutions
04.2022 - 07.2023
- Accurately pick and pack customer orders using RF scanners or pick sheets.
- Maintain inventory accuracy by reporting shortages, damages, or discrepancies.
- Meet daily productivity and accuracy goals in a fast-paced environment.
- Keep work areas clean and follow all safety rules and procedures.
Warehouse Associate
Amazon
08.2021 - 02.2022
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty through effective problem-solving techniques.
- Delivered exceptional customer experiences by actively listening and responding to inquiries with empathy.
- Coordinated communication across departments to address client needs and streamline service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kennel Supervisor
Moncrief Kennels
03.2018 - 02.2021
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Recruited volunteers to handle non-critical tasks and give animals wide-ranging interactions.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Attended sick or injured animals by securing veterinary care and notifying owners quickly of the pet's condition.
- Coordinated animal reproduction based on facility plans and individual animal factors such as age and receptiveness.
- Promoted optimal animal health by feeding and watering on a regular schedule.
- Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Warehouse Associate
Sports Authority
06.2014 - 01.2016
- Tag and label products.
- Identify safety hazards in the workplace.
- Organize warehouse space.
- Receive, unload and place incoming inventory items appropriately.
- Check, verify and fill customer invoices.
- Consolidate partial pallets for incoming goods.
- Record and manage all impaired or damaged inventory.
- Process, package and ship orders accurately.
- Organize stocks and maintain inventory.
- Examine ingoing and outgoing shipments.
Lead Retail Sales Associate
The Children's Place
11.2012 - 05.2014
- Coached other employees in customer service strategies and successful selling techniques.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Demonstrated knowledge of audit and compliance standards.
- Enhanced sales by implementing merchandising and promotional improvements.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Analyzed major target markets and developed merchandising strategies meeting needs of each group.
- Monitored team sales targets and addressed deficiencies.
- Built a talented and successful team that increased department sales.
Education
High School Diploma -
Nanakuli High & Intermediate School
Nanakuli, HawaiiSkills
- Team Management
- Coordination Skills
- High-energy Attitude
- Customer Care
- Shipment Documentation
- Multitasking
- Cycle Count Audits
- Time Management
- Inventory Control
- Data Entry
- Administrative Support Specialist
- Troubleshooting
- Client Documentation
- Good Communication Skills
- Problem-solving abilities
- Multitasking and organization
- Attention to detail
- Customer service
- Critical thinking
- Computer proficiency
- Microsoft Office
ASSESSMENTS
- Work style: Reliability — Highly Proficient (Tendency to be reliable, dependable, and act with integrity at work).
- Attention to detail — Highly Proficient (Identifying differences in materials, following instructions, and detecting details among distracting information).
- Warehouse associate — Proficient (Assesses the tendencies that are important for success in warehouse roles).
- Work style: Conscientiousness — Proficient (Tendency to be well-organized, rule-abiding, and hard-working).
Timeline
Household Manager
Self-employeed
10.2023 - Current
Order Picker
Convey Health Solutions
04.2022 - 07.2023
Warehouse Associate
Amazon
08.2021 - 02.2022
Kennel Supervisor
Moncrief Kennels
03.2018 - 02.2021
Warehouse Associate
Sports Authority
06.2014 - 01.2016
Lead Retail Sales Associate
The Children's Place
11.2012 - 05.2014
High School Diploma -
Nanakuli High & Intermediate School