Peau Lavaka
Salt Lake City,UT
Summary
Dedicated professional with strong problem-solving and critical thinking skills. Proven ability to enhance customer satisfaction and operational efficiency in fast-paced environments. I am a very hard worker in everything and anything I do. I am experienced, I also work very well in fast past environment. I stay focused on completing the jobs I do quickly and accurately. Dedicated to business success.
Overview
6
6
years of professional experience
Work History
Agent Lead Assitant
Delta Air Lines, Inc
Salt Lake City, UT
10.2022 - Current
- Facilitated passenger check-in processes, ensuring timely and efficient service delivery.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with team members to maintain operational efficiency during peak travel periods.
- Monitored flight schedules and gate assignments, optimizing boarding procedures for seamless transitions.
- Assisted in training new agents, promoting adherence to company policies and best practices.
- Coordinated with ground staff to ensure proper handling of luggage and cargo operations.
Delivery Driver
Ontime Express Logistics
Salt Lake City, UT
09.2021 - 10.2022
- Navigated delivery routes efficiently, ensuring timely arrival at destinations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed inventory and delivery schedules utilizing logistics software for optimal route planning.
- Trained new drivers on company policies and best practices for safe driving.
- Collaborated with dispatch to resolve logistical challenges and improve service reliability.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Construction Worker
Lotz Construction LLC
Santaquin, UT
01.2021 - 09.2021
- Operated heavy machinery to complete excavation and site preparation tasks efficiently.
- Collaborated with team members to implement safety protocols on job sites, ensuring compliance.
- Assisted in the installation of structural frameworks, including walls and roofs, following blueprints.
- Maintained tools and equipment in optimal condition, reducing downtime during construction projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Construction Worker
Protech Coatings Inc.
Salt Lake City, UT
06.2020 - 01.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Maintained tools and equipment in optimal condition, reducing downtime during construction projects.
- Assisted in the installation of structural frameworks, including walls and roofs, following blueprints.
- Collaborated with team members to implement safety protocols on job sites, ensuring compliance.
- Operated heavy machinery to complete excavation and site preparation tasks efficiently.
Education
High School Diploma -
Samoana High
Utulei06-2010
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Trouble shooting
- Critical thinking
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Time management
- Active listening
- Team leadership
- Interpersonal communication
- Goal setting
- Professionalism
Languages
English
Full Professional
Tonga
Full Professional
Samoan
Full Professional
Timeline
Agent Lead Assitant
Delta Air Lines, Inc
10.2022 - Current
Delivery Driver
Ontime Express Logistics
09.2021 - 10.2022
Construction Worker
Lotz Construction LLC
01.2021 - 09.2021
Construction Worker
Protech Coatings Inc.
06.2020 - 01.2021
High School Diploma -
Samoana High