Pebbels Brazoban
Alight Solutions
Brooklyn
1
Certification
5
years of professional experience
To help all students grow, learn and become effective members of our society without prejudice of language or disability.
Health Benefits professional with hands-on experience in advising on health plans and optimizing benefits for diverse client needs. Skilled in analyzing policies, educating clients, and ensuring compliance with regulations. Proven track record of fostering team collaboration and adapting to evolving requirements. Strong communicator with focus on achieving impactful results.
Work History
Health Benefits Advisor
3 Years 11 Months- Advised clients on health benefits options to optimize coverage and minimize costs.
- Resolved complex client inquiries through in-depth analysis of health benefits policies.
- Developed training materials for staff to improve knowledge of health benefit offerings.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Logged client conversations, policy information and changes in client information at time of each phone call made.
- Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
- Conducted thorough research on available insurance products to provide accurate recommendations based on client needs.
- Managed a large portfolio of diverse clients, prioritizing tasks effectively to ensure timely completion of all responsibilities related to benefits advising.
- Advised customers on making decisions regarding health care packages, carefully matching customers with the most appropriate products and services.
- Participated in industry conferences and trainings to stay current with best practices, maintaining a high level of expertise as a Health Benefits Advisor.
- Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
Insurance Agent
1 Year 11 Months- Provided expert guidance on claims processes, enhancing client satisfaction and retention.
- Developed customized insurance solutions to meet diverse client needs.
- Conducted comprehensive policy reviews, ensuring compliance with regulations and accuracy.
- Trained new agents on effective sales techniques and customer relationship management systems.
- Led initiatives to streamline administrative workflows, improving operational efficiency across the team.
- Mentored junior agents, fostering professional development and building a high-performing sales team.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Educated clients on insurance policies and procedures.
Education
Masters - TESOL
B.A - Liberal Arts And Sciences
Skills
Benefits administration
Insurance regulations
HIPAA compliance
Client relationship management
Word
Excel
PowerPoint
Problem solving
Analytical skills
Time management
Adaptability to change
Teamwork and collaboration
Good communicator (one-on-one or in group)
Excellent communication
Active listening
Critical thinking
Self Self-motivation
Proficient in Spanish and English
Certification
- NYS ESOL, K-12 - Feb 2009
- NYS Adult Education Provisional certification - April, 2009
- October 30, 2005
- International English Teachers License
- Foundation TESOL Certification
- May 3, 2003
- School Violence Prevention and Intervention certificate
- Identification and reporting of child abuse and maltreatment
Section name
- As reflected on the enclosed resume, I have a true passion for working with children and enjoy teaching them, as well as learning from them. I obtained my Associate’s degree in education at Medgar Evers College, in January 2004. I pursued an early childhood major because I wanted to learn how children develop and how I might help them have a great growing up experience. I graduated with my Bachelor’s degree in Liberal Studies, in December 2005. I chose this major knowing that it would help me become a well-rounded individual. In February 2008, I graduated from Mercy College with a Master’s degree in TESOL, Teaching English to Students of Other Languages. I chose this major because I remember the challenges I faced as an ESL student. I also want our new students to feel welcome and to stay in high academic standards without having to worry about the language barrier, age, economic status or culture.
- This profession requires teachers who can relate to individuals of diverse backgrounds, who can help them learn a new language, but also assist them with cultural differences. I have helped and guided students academically and helped them grow emotionally for many years. At all times, I have been successful in making them feel respected, proud and successful. For example, working at the Summer Camp was a great experience for me. I learned that sometimes people, children and adults, could be stubborn or simply feel as if they know everything. By maintaining my calmness and welcoming their ideas, I was able to prevent them from becoming upset, and they were able to learn in a stress free environment. It is also imperative when working in a school, being in a classroom or in any other area, that teacher’s welcome leadership. As you will see in the resume, I enjoy being the leader of groups because I feel that I have the essential leadership skills. For instance, students like to talk to me because they consider me a good listener, who incorporates different views, I believe in using creativity to enhance learning, and very importantly, I am very patient, which is necessary as a school body. I also have the ability to recognize when the things that are being said do not reflect the truth and I am thus able to modify my knowledge base. These skills can benefit children, young adults, and my peers, because they are essential in successful teamwork.
- I have worked with children and adults for a long time. I have been a dance organizer/performer and a cheerleader captain, which required patience and dedication for the routine teachings. Being a babysitter was also very interesting because helping children with their homework, and taking them to parks and museums required much of my attention, especially when it was time to talk about what the children saw and learned on these trips. I loved being a youth counselor because it was always a learning experience for them and for myself. As a youth counselor I learned skills that proved to be very effective and essential because they provided the patience, creativity and dedication necessary for the young people in need of my services. I am currently working as an ESL teacher at Metropolitan Learning Institute; here I am learning that teaching adults and teaching adolescence requires similar teaching techniques, For example, patience, guidance, understanding, and empathy for their trust and motivation, these are skills that I will always carry with me.
- This letter is being sent to you because I would like an opportunity at working in your school, were I know I can help children grow and learn in a very effective way. I am confident that I can help students learn the fundamental skills needed to become active members of our society regardless of culture, language, age, or disability.
- Thank you for your time. I look forward to hearing from you. You may contact me at 1-(347) 262-2429, or via email brazoanpebbels@hotmail.com.
- Sincerely, Pebbles Brazoban
Timeline
Health Benefits Advisor
Alight Solutions
09.2022 - CurrentRead More
Insurance Agent
Allstate Corp
09.2021 - 08.2023Read More
Mercy College
Masters from TESOL
Read More
Medgar Evers College
B.A from Liberal Arts And Sciences
Read More