Elisha Torres
Orlando,FL
Summary
Results-driven professional with a proven track record in customer service, human resources coordination, and real estate. Experienced in managing prescription drug services and providing exceptional customer support within the healthcare industry at CVS Health. Currently excelling as a Human Resources Coordinator for a group of independent physicians, adept at handling recruitment, employee relations, and policy implementation. Additionally, skilled in real estate sales, leveraging market insights and negotiation expertise to facilitate successful transactions. Possessing a unique blend of skills in communication, organization, and relationship management, I am committed to delivering excellence across diverse professional endeavors.
Overview
4
4
years of professional experience
Work History
Health Benefits Advisor
Primary Partners
08.2024 - Current
- Maintained up-to-date knowledge of industry trends and changes in legislation affecting health benefits, ensuring accurate guidance for clients.
- Established strong professional relationships with insurers, fostering effective communication channels that facilitated timely resolution of issues when necessary.
- Resolved complex claim issues by working closely with insurers, facilitating prompt payment of eligible expenses.
- Collaborated with corporate HR departments to develop customized employee benefit packages tailored to company needs and budget constraints.
- Managed a large portfolio of diverse clients, prioritizing tasks effectively to ensure timely completion of all responsibilities related to benefits advising.
- Created informative materials explaining various aspects of health benefits, enhancing client comprehension and decision-making abilities.
- Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
- Logged client conversations, policy information and changes in client information at time of each phone call made.
Real Estate Agent
LPT Realty
02.2023 - Current
- Proven success in residential property sales as a dynamic real estate agent
- Expertise in market analysis, negotiation, and client relationship management
- Dedicated to delivering exceptional service to buyers and sellers
- Skilled communicator adept at guiding clients through real estate transactions
Human Resources Coordinator
Primary Partners
06.2023 - 08.2024
- Assist in recruitment processes by posting job openings, reviewing resumes, and scheduling interviews
- Manage employee onboarding procedures, ensuring paperwork completion and conducting orientations
- Maintain accurate employee records and databases to support HR functions
- Provide assistance with HR policies and procedures, including benefits administration and employee relations
- Respond to employee inquiries and coordinate company events to foster a positive work environment
- Facilitate smooth employee relations and address inquiries, boosting morale and engagement
Community Health Worker
Primary Partners
01.2023 - 06.2023
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Targeted specific community groups with wellness and disease management information.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Facilitated health screenings with follow-up care to target specific issues.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
Customer Service Representative/Prescriptions Manager
CVS Health
05.2021 - 01.2023
- Provide exceptional customer service to CVS Health customers, addressing inquiries, resolving issues, and ensuring a positive experience
- Manage prescription drug orders, including processing refills, verifying insurance coverage, and coordinating with pharmacy staff
- Educate customers on medication usage, dosage instructions, and potential side effects, ensuring adherence to medication therapy plans
- Assist customers with enrollment in CVS Health programs, such as prescription savings clubs or medication synchronization services
- Collaborate with healthcare providers and insurance companies to facilitate medication approvals and prior authorizations
- Maintain accurate records of customer interactions and prescription transactions in CVS Health systems
- Uphold CVS Health's standards of confidentiality and compliance with healthcare regulations
Education
Bachelor's Degree - Business Communications
University of Central Florida
Orlando, FL01.2024
Skills
- Database management
- Teamwork and collaboration
- Leadership skills
- Attention to detail
- Employee relations
- Benefits administration
- Communications
- HIPAA compliance
- Sales experience
- Healthcare
- Employee benefits
- Insurance regulations
Timeline
Health Benefits Advisor
Primary Partners
08.2024 - Current
Human Resources Coordinator
Primary Partners
06.2023 - 08.2024
Real Estate Agent
LPT Realty
02.2023 - Current
Community Health Worker
Primary Partners
01.2023 - 06.2023
Customer Service Representative/Prescriptions Manager
CVS Health
05.2021 - 01.2023
Bachelor's Degree - Business Communications
University of Central Florida
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