Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Open To Work

Pebbles Jones

Thornfield,MO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Warehouse WorkerWaitstaff ManagerPeer Support SpecialistGroup Leader

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Thornfield, MOSpringfield, MO
Open to relocation: Yes

Important To Me

Career advancementWork-life balancePersonal development programs

Summary

Results-driven professional specializing in customer service and staff training. Demonstrates strong communication and problem-solving skills while managing time effectively. Recognized for delivering solutions and adapting to new challenges independently. Possesses a solid work ethic and exceptional interpersonal abilities.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Looking 4 U!
Thornfield, Missouri
01.2017 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Warehouse Worker

Amazon
Republic, Missouri
09.2022 - 02.2024
  • Loaded and unloaded trucks with incoming and outgoing shipments.
  • Operated forklifts to transport packages within the warehouse.
  • Sorted packages by size, weight, and destination for efficient processing.
  • Prepared and completed warehouse orders for timely delivery or pickup.
  • Used pallet jacks to move items to and from warehouse locations.
  • Collaborated with team members to achieve daily shipping targets.
  • Followed established guidelines for picking orders accurately.
  • Followed safety protocols to minimize risks during warehouse operations.
  • Ensured safety protocols were followed at all times while operating machinery.

Auctioneer Assistant

Price Auctions
Theodosia, Missouri
09.2015 - 02.2017
  • Coordinated bidder registration and participation processes to enhance auction experience.
  • Supported auctioneer in executing live bidding processes effectively.
  • Provided customer service to bidders during the auction process.
  • Monitored bidding activity during auctions to ensure a fair outcome for buyers and sellers.
  • Engaged potential buyers to promote upcoming auctions and highlight featured items, increasing interest.
  • Maintained accurate records of bids, payments, and sold items.
  • Assisted in preparing auction items for presentation and sale.
  • Assisted auctioneer in setting up auction space and equipment.
  • Organized auction logistics, including setup and teardown of event spaces.
  • Communicated with clients to address inquiries and provide information promptly.
  • Gathered and sorted items for sale, organized at auction site and prepared written materials regarding items.
  • Supported Auctioneers in providing a positive experience for bidders throughout the entire sales process.
  • Listened to customer needs to identify and recommend the best products and services.
  • Identified customer needs by asking questions and advising on best solutions.

Housekeeper/ Waitress

Rockbridge Trout Resort
Rockbridge, MO
02.2012 - 08.2014
  • Cleaned guest rooms and public areas to ensure a welcoming environment.
  • Reported maintenance issues promptly to ensure guest safety and uphold property standards.
  • Implemented proper sanitation practices to uphold health and safety regulations.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Replaced bed linens to ensure a clean and inviting environment for guests. and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Addressed guest requests for housekeeping services.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Provided information about hotel services upon request from guests.
  • Provided excellent customer service in a fast-paced dining environment.
  • Took accurate food and drink orders from guests at tables.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed payments using point-of-sale systems efficiently and accurately.
  • Upsold menu items to enhance guest experience and satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Addressed customer complaints and concerns promptly to enhance guest satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Collaborated with wait staff during busy periods to maintain seamless service for guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Rolled silverware neatly to prepare for dining service and enhance presentation. and set up food stations and dining areas to prepare for the next shift or large parties.
  • Prepared checks accurately and processed payments promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Restocked condiment containers to ensure patrons had access to necessary dining items. and napkin containers during slack periods.
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.

Waitstaff Manager

Ruby Gardens
Ava, Missouri
03.2002 - 07.2011
  • Managed and trained waitstaff to ensure exceptional customer service.
  • Supervised waitstaff to ensure high standards of service and customer satisfaction.
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
  • Trained new employees on menu items and service protocols for optimal performance.
  • Resolved customer complaints promptly, enhancing overall dining experience at Ruby Gardens.
  • Assisted with resolving customer complaints in a professional manner.
  • Facilitated positive guest experiences by actively listening to needs and providing tailored recommendations.
  • Ensured compliance with all health and safety regulations relating to food service operations.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
  • Offered help to kitchen team by preparing ingredients and managing orders. to the kitchen staff when needed.
  • Ensured that orders were accurate before they were sent out from the kitchen.
  • Evaluated employee performance during shift evaluations and provided constructive feedback.
  • Organized weekly staff schedules based on business needs.
  • Developed training materials for waitstaff on proper table setting techniques and dining etiquette.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Participated in hiring process by interviewing potential candidates for open positions within the restaurant.
  • Established procedures for handling cash transactions accurately and securely.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Managed inventory levels for dining supplies, ensuring seamless operations and minimal service interruptions.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Worked closely with chefs to ensure quality control standards are met at all times.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Some College (No Degree) - Business Management

Salt Water Valley
Jefferson City, MO

Some College (No Degree) - Certified Peer Support Specialist

Missouri Dept of Mental Health
Jefferson City, MO

Skills

  • Inventory management
  • Sales coordination
  • Customer service
  • Staff training
  • Training and mentoring
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Exemplary communication
  • Analytical thinking
  • Problem-solving skills
  • Adaptability and flexibility
  • Employee coaching
  • Self-motivation
  • Boundary setting
  • Peer support practices
  • Guiding recovery
  • Work-life balance

Affiliations

  • Active member of my church.
  • Speak at local recovery groups also at local schools about addiction and recovery.

Timeline

Warehouse Worker

Amazon
09.2022 - 02.2024

Owner/Operator

Looking 4 U!
01.2017 - Current

Auctioneer Assistant

Price Auctions
09.2015 - 02.2017

Housekeeper/ Waitress

Rockbridge Trout Resort
02.2012 - 08.2014

Waitstaff Manager

Ruby Gardens
03.2002 - 07.2011

Some College (No Degree) - Business Management

Salt Water Valley

Some College (No Degree) - Certified Peer Support Specialist

Missouri Dept of Mental Health

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Pebbles Jones