Pebbles Robles-Diaz
Billings,MT
Summary
Dedicated Shift Leader experienced in supervising operations in fast-paced restaurant environments. Achieved high service standards through effective crew management, accurate cash handling, and professional customer support. Focused on enhancing team capabilities through training, maintaining compliance with health regulations, and fostering a collaborative atmosphere.
Overview
1
1
Language
6
6
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
Billings, MT
06.2024 - Current
- Supervised shift operations at Panda Express restaurant, directing crew task assignments.
- Trained team members on Panda Express service standards, food safety, and cleanliness.
- Monitored food preparation, line setup, and kitchen readiness during busy periods.
- Enforced sanitation procedures and maintained organized dining and kitchen areas.
- Oversaw opening and closing procedures, managing supplies, equipment, and conducting station checks for smooth restaurant operations.
- Supported inventory counts, product rotation, and restocking for Panda Express service.
- Resolved customer concerns and communicated shift priorities to restaurant staff.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Reviewed sales data weekly to identify trends and recommend improvements for operational efficiency.
Customer Service Cashier
Taco Bell Restaurant
Billings, Montana
04.2021 - 06.2021
- Processed customer orders and payments using Taco Bell point-of-sale system.
- Greeted customers and provided friendly customer service.
- Greeted guests and answered menu questions in Taco Bell restaurant.
- Handled customer concerns and resolved service issues with professionalism.
- Resolved customer complaints in a professional manner.
- Balanced cash drawer and verified register totals during shift changes.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained clean front counter, dining area, and cashier station.
- Prepared fountain drinks, sauces, and packaged drive-thru orders.
- Supported team members during rush periods and order handoffs.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
GED
Billings, MTSkills
- Food safety
- Sanitation compliance
- Inventory control
- Stock rotation
- Order verification
- Sales analysis
- Cash balancing
- POS systems
- Team leadership
- Shift leadership
- Employee training
- Employee engagement
- Customer service
- Issue resolution
- Dispute resolution
- Clear communication
- Problem-solving
Languages
English
Professional
References
References available upon request.
Timeline
Shift Leader
Panda Express Restaurant Group
06.2024 - Current
Customer Service Cashier
Taco Bell Restaurant
04.2021 - 06.2021
GED