Peculiar Ogedengbe
Hoagland,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Kiwi Energy Customer Service + Retention Specialis
Norval Gayle
Houston
10.2024 - 11.2024
- Partnered with leadership on project tasks.
- Completed energy audits for commercial clients and large residential properties.
- Developed scope of work for consulting engineers performing investment grade building audits.
- Reviewed utility bills for facilities to identify trends in energy usage and determine methods to reduce expenditures.
- Developed policies and procedures related to energy conservation efforts in the organization.
- Strengthened customer retention by offering discount options.
- Analyzed customer feedback data to identify areas of improvement in services provided.
- Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
- Performed periodic reviews of customer contracts for accuracy and compliance purposes.
Ivy Kids
Jamie Sanders
Houston
03.2023 - 09.2024
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
U-haul Customer Service
John Ledger
Houston
02.2023 - 03.2024
- Identified opportunities to upsell products or services based on customer needs.
- Developed positive relationships with existing clients by providing courteous support as well as accurate information regarding company products or services.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Educated customers about current promotions or new product offerings.
- Followed up on sales leads through outbound calling.
- Maintained records of customer interactions and transactions, recording details of inquiries, comments and complaints.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Ensured that all customer queries were addressed accurately within established timeframes.
Christ Embassy
Laura Ajebon
Houston
12.2020 - 12.2022
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Monitored the emotional well-being of each child and provided appropriate interventions when needed.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Managed financial aspects of running a daycare center including budgeting, billing, payroll.
- Collaborated with other childcare professionals regarding best practices for working with young children.
- Created age-appropriate lesson plans that met state standards for early childhood education.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Ordered supplies necessary for daycare operations including food items, cleaning supplies, educational materials.
- Actively promoted the daycare center within the community through various marketing strategies.
Chick-fil-a
Angela Hernandez
Houston, Texas
01.2020 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Houston Community College
Houston, TX05-2027
Skills
- Email etiquette
- Call center experience
- Telephone manner
- CRM software proficiency
- Patience and tolerance
- Excellent communication skills
- Proficiency in [office equipment]
- Retention strategies
- Customer service background
- Negotiation
- Outstanding interpersonal skills
- Customer service experience
- Merchandise upselling
- Promotional support
- Call center operations
- Reliability
- Product education
- Document and records management
- Quality control
- Relationship building
- Professionalism
- Service standard compliance
- Order and refund processing
Timeline
Kiwi Energy Customer Service + Retention Specialis
Norval Gayle
10.2024 - 11.2024
Ivy Kids
Jamie Sanders
03.2023 - 09.2024
U-haul Customer Service
John Ledger
02.2023 - 03.2024
Christ Embassy
Laura Ajebon
12.2020 - 12.2022
Chick-fil-a
Angela Hernandez
01.2020 - 01.2021
High School Diploma -
Houston Community College