Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Smith

Cleveland,Oklahoma

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Outgoing and personable with knack for problem-solving and building rapport. Combines deep understanding of customer needs with proficiency in handling inquiries and resolving issues. Committed to delivering outstanding service and fostering customer loyalty.

Overview

38
38
years of professional experience

Work History

Customer Service Retention Specialist

AT&T Mobility
09.2003 - 07.2024
  • Collaborated with team members to identify opportunities for process improvements and increased efficiency.
  • Participated in ongoing professional development and training sessions to stay current on industry trends and best practices for customer retention strategies.
  • Negotiated mutually beneficial solutions for both the company and its clients when handling cancellations or refunds requests.
  • Reduced hold times by streamlining processes for faster issue resolution during peak hours.

Masonary Specialist

OK National Guard
10.1989 - 09.1993

16D

US Army
03.1986 - 03.1989
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Na - Na

Grove High School
Grove, OK

Skills

  • Call center experience
  • Email etiquette
  • CRM software proficiency
  • Telephone manner
  • Customer service experience
  • Customer service background
  • Outstanding interpersonal skills
  • Retention strategies

Timeline

Customer Service Retention Specialist

AT&T Mobility
09.2003 - 07.2024

Masonary Specialist

OK National Guard
10.1989 - 09.1993

16D

US Army
03.1986 - 03.1989

Na - Na

Grove High School
Susan Smith