Pedita Duku
Toetal Podiatry
New York,NY
4
years of professional experience
Operations-focused healthcare professional with experience creating organized systems, improving workflows, and coordinating day-to-day operations. Recognized for identifying inefficiencies, building practical solutions, and implementing processes that improve efficiency and support operational success. Experienced in multi-site office coordination, inventory and vendor management, compliance support, employee training, and data tracking.
Work History
Office Operation Administrator|Certified Xray Tech
10 Months- Designed, implemented, and maintained a centralized Excel tracking system for orthotic orders across three office locations, monitoring patient orders, deliveries, pickups, mailed shipments, returned items, tracking numbers, and order status while implementing a color-coded workflow that improved organization and visibility for staff.
- Supported the operational setup of a newly established medical office by assembling storage systems, organizing clinical workspaces, establishing inventory layouts, and coordinating procurement to ensure the office was fully operational from day one.
- Managed purchasing and inventory across three office locations through McKesson, Amazon Business, SureFit, specialty pharmacies, and medical vendors, maintaining stock levels for medical supplies, injections, biopsy materials, office equipment, and patient amenities while monitoring inventory organization and product expiration dates.
- Coordinated surgical workflows by preparing surgical booking packets, obtaining and uploading medical clearances, communicating with surgery centers, maintaining surgery tracking logs, verifying insurance funding status, and identifying procedures requiring prior authorization.
- Trained newly hired employees on office workflows, inventory procedures, clinical operations, daily administrative processes, and organizational systems to support successful onboarding and operational consistency.
- Performed podiatric radiographs, assisted with MLS laser therapy setup, sterilized surgical instruments, maintained infection control standards, and retrieved diagnostic imaging and MRI reports to support patient care and provider workflow.
- Proactively identified operational needs by troubleshooting equipment issues, coordinating maintenance requests, organizing supply storage, and maintaining efficient workflows across multiple office locations.
- Supported front- and back-office operations across three podiatry offices, including patient intake, appointment scheduling, insurance verification, phone support, exam room preparation, and daily administrative functions.
HR Assistant (contract)
8 Months- Designed and maintained Excel-based compliance tracking systems supporting 400+ healthcare providers, later expanding responsibility to assist with compliance tracking for 700+ providers across an additional healthcare facility.
- Converted manual paper-based tracking processes into organized Excel systems, improving visibility into provider credentials, certifications, and compliance requirements while creating shared tracking tools used by supervisors and team members.
- Reorganized physical personnel records before implementing a structured digital document management system by scanning, organizing, and maintaining provider certifications in a centralized shared drive, improving accessibility while preserving historical documentation.
- Conducted compliance audits to identify missing documentation, expiring certifications, licensing requirements, and outstanding credentialing records while ensuring accuracy and confidentiality.
- Developed Excel reporting tools utilizing conditional formatting to automatically highlight missing documentation and upcoming certification expirations, allowing supervisors to quickly identify priority items.
- Created standardized onboarding documentation, workflow guides, and reference materials to support knowledge transfer and ensure continuity for future employees during staff transitions.
- Managed multiple compliance deadlines by prioritizing provider credential reviews across medical specialties while maintaining organization, accuracy, and timely completion of assigned projects.
- Supported HR operations by maintaining confidential personnel records, assisting with provider credentialing processes, and collaborating with cross-functional teams to ensure compliance standards were met.
Administrative Specialist
1 Year- Supported front- and back-office operations for a high-volume primary care and urgent care practice with 11 providers, including patient registration, appointment scheduling, insurance verification, phone support, and exam room preparation.
- Collaborated with clinical teams to maintain operational readiness by restocking exam rooms, organizing medical supplies, and ensuring providers had the resources needed to support efficient patient care.
- Expanded knowledge beyond primary responsibilities by cross-training in laboratory operations, observing specimen processing, blood preparation, packaging, and courier coordination to better understand end-to-end clinical workflows.
- Supported facility operations by coordinating maintenance requests, communicating with vendors, and helping maintain an organized, efficient, and patient-focused clinical environment.
- Recognized by leadership for initiative, cross-functional learning, and willingness to support multiple operational areas beyond primary responsibilities.
Receptionist
7 Months- Supported front- and back-office operations for a high-volume, multi-location dermatology practice, including patient registration, appointment scheduling, insurance verification, medical records, and exam room preparation.
- Consistently exceeded daily performance expectations by surpassing outbound patient communication goals while balancing front desk responsibilities, walk-in patients, scheduling, and administrative workflows in a fast-paced environment.
- Trained newly hired employees on front office procedures, scheduling workflows, patient service standards, and daily operational processes.
- Collaborated with providers, medical assistants, and leadership to coordinate patient flow and maintain efficient clinic operations across a busy multi-provider practice.
- Maintained accurate medical documentation by processing referrals, insurance information, patient records, and clinical paperwork while ensuring confidentiality and accuracy.
- Recognized by leadership for reliability, initiative, and leadership potential, earning encouragement to pursue a management position based on consistent performance and team support.
Education
Podiatric Rad Course For Unlicensed Individuals
Associate of Science - Associates And Applied Science
- Dean's List Fall 2021
Skills
Core Competencies
Healthcare Operations
Process Improvement
Workflow Organization
Multi-Site Office Coordination
Inventory & Vendor Management
Surgery Coordination
Provider Credentialing Support
Compliance Auditing
Employee Training & Onboarding
Excel Reporting & Data Tracking
Technical Skills
Epic
Nextgen
eclinical(EHR)
Microsoft Excel
Google Sheets
Microsoft Office Suite
Microsoft Outlook
Adobe Acrobat
RadNet & 20/20 Imaging
Timeline
Office Operation Administrator|Certified Xray Tech
Toetal Podiatry
10.2025 - 08.2026Read More
HR Assistant (contract)
Greenkey Solutions- PAGNY NYCHHC
09.2024 - 05.2025Read More
Administrative Specialist
One Medical
08.2023 - 08.2024Read More
Receptionist
Buka Dermatology
11.2022 - 06.2023Read More
New York State Podiatric Medical Association
Podiatric Rad Course For Unlicensed Individuals
Read More
Borough of Manhattan Community College
Associate of Science from Associates And Applied Science
Read More