BIATRIZ SUTTON
Dallas,GA
Summary
Conscientious Healthcare professional offering over 18 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, patient care, patient education, and supporting diagnostic processes through laboratory testing and medication administration. Pursuing a position that offers the opportunity to educate and properly train students to be successful in their career in medical assisting. Positive and upbeat with excellent communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant, Laboratory Tech, and XRay Tech
Wellstar Kennesaw Urgent Care
09.2020 - Current
- Responsible for checking in and checking out patients, patient registration, and collection of copayments and outstanding account balances
- Completing triage and rooming of patients, to include obtaining medical history and vital signs
- Assisting provider with procedures such as local excisions, incisions, drainages, deep joint injections, and other outpatient surgical procedures
- Administering oral medications, subcutaneous, intradermal, intramuscular injections and performing suture removals, wound dressings, and applying OCL splints
- Providing direct patient care, follow up care, and discharge instructions to patients
- Completing all in-house and send-out lab testing, including EKGs, urinalysis, POC testing, CBC, and Chem 8 test
- Preparing patients and performing X-Ray examinations.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Assisted in design and implementation of improved safety protocols, reducing workplace accidents.
Certified Medical Assistant
Northside Family Practice became Northside Hospital
10.2015 - 02.2020
- Managed scheduling for 2 physicians and 3 physician assistants; Ensured quality care for an average of 150 patients per day
- Managed any inconvenient or uprising situations in clinic and kept a comfortable and productive environment for patients, doctors, and staff
- Served direct patient care for an average of 100 patients per week
- Prepared patients for doctor examination by obtaining medical history, vital signs, and performing various diagnostic procedures, including EKGs, urinalysis, chemistry analysis, flu and strep testing
- Assisted physician in procedures such as biopsies, local incisions and excisions, drainages, deep joint injections, and other outpatient surgical procedures
- Administered oral medications, subcutaneous, intradermal, intramuscular injections and performed suture removals, and surgical dressing changes
- Ensured quality assurance and compliance of HIPPA and OSHA regulations as well as sustaining Merit-Based Incentive measures
- Specialized in insurance verification, chart reviews, and follow up with denied/returned claims
- Utilized ICD-10, CPT, HCPS to verify accuracy of medical codes, medical procedures, and medical supplies and to ensure correct reimbursement
- Submitted HCFA-1500 billings and pursued timely reimbursements from Medicaid, Medicare and all major commercial insurance companies
- Provided weekly reports that showed trends preventing proper claim reimbursement and made suggestions that corrected billing procedures and decreased the percentage of denied claims on billing reports
- Reviewed denied insurance claims and submitted appeals with 90% success rate.
Certified Medical Assistant
Northside Family Practice
10.2005 - 09.2015
- Assisted with checking in and checking out patients, patient registration, and collection of copayments and outstanding account balances
- Performed insurance verification, referrals, authorizations, and prior authorizations
- Responsible for management of providers schedules, triage of patients and ensuring follow up appointments were scheduled as advised
- Completed billing and coding of claims, claims processing, follow up with denied claims, and accounts management
- Responsible for direct patient care including obtaining vital signs, medical history, and updating medical records
- Performed all in house laboratory test, ECGs, and administered oral medication as well as injections
- Assisted provider in all examinations and procedures such as biopsies, local excisions, incisions, drainages, deep joint injections, and other outpatient surgical procedures
- Assigned as back office lead to oversee daily clinical operations and clinical staff and manage inventory supply and scheduling
- Assisted with chart reviews and ensured maintenance of MU measures
- Ensured compliance in areas such as OSHA and HIPPA, and with updating policies and procedures.
Medical Assistant Internship
Wellstar Urgent Care Sandy Plains
09.2005 - 10.2005
- Responsible for triage on all patients
- Administered oral medication as well as injections to patients
- Performed ECGs and laboratory testing and prepared patients for imaging
- Assisted physicians in all examinations.
Education
Certified Medical Assistant - Medical Assisting
Georgia Medical Institute
Marietta, Ga10.2005
Skills
- Customer Relationship Management (CRM)
Patient Registration and Scheduling
Insurance Verification
Medical Transcription
Medical Records
Data Entry
Medical billing and coding
Insurance Claims Follow Up
Administering Medications and Immunizations
Wound dressings
Injury Treatment
Orthopedic splints
Specimens collection and processing
X-Ray Processing
Diagnostic Testing
Procedure Assistance
Quality Controls
Conflict Resolution and Resource Management
Critical Thinking
Flexibility and Adaptability
Professional Training And Skills
- OSHA Training
- HIPPA Training
- MIPS Training
- CPT/ ICD 10 Coding
Software Proficiencies
- WORD 2021
- EXCEL 2021
- POWERPOINT 2021
- ADOBE ACROBAT DC PROFESSIONAL
- ECLINICAL WORKS
- AVAILITY CLEARINGHOUSE
- EPIC
Additional Supporting Documentation
Furnished Upon Request
Core Professional Strengths
- Excellent Attention to Detail
- Proficiency in Fast-Paced Work Environment
- Great Customer Service
- Front Office and Back Office Administration
- Insurance Verification
- Insurance Referrals and Pre-Certifications
- Insurance Billing and Coding
- Rapid Claims Processing
- Accounts Payable and Receivable
- Medical Records
- Performing XRays
- Direct Patient Care
- Assisting Providers with Clinical Duties
- Performing Clinical Lab Testing for In-House and Send-Out Processing
- Staff Training and Development
- Employee Motivation and Team Building
References
- Laura Morgan, (678)431-0590, Llm40sh@yahoo.com
- Christa Messina (678)634-9471, christa.messina@wellstar.org
- Morgana Thomas, (404)819-5713, Morgana.Thomas@northside.com
Affiliations
- Wellstar's Office of Diversity, Equity, and Inclusion
- Wellstar Young Professionals BRG
- Wellstar Urgent Care Advisory Workgroup
- Wellstar WMG Preceptors
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant, Laboratory Tech, and XRay Tech
Wellstar Kennesaw Urgent Care
09.2020 - Current
Certified Medical Assistant
Northside Family Practice became Northside Hospital
10.2015 - 02.2020
Certified Medical Assistant
Northside Family Practice
10.2005 - 09.2015
Medical Assistant Internship
Wellstar Urgent Care Sandy Plains
09.2005 - 10.2005
Certified Medical Assistant - Medical Assisting
Georgia Medical Institute