Pedro Betances
Providence,RI
Summary
Versatile and dynamic professional with a background in security and customer service, notably at Allied Universal Security Services. Excelled in training teams, enhancing security protocols, and providing exceptional customer assistance. Skilled in report writing and bilingual communication (English/Spanish), with a proven track record of surpassing targets and managing crises effectively.
Overview
8
8
years of professional experience
Work History
Security Sergeant
Allied Universal Security Services
12.2019 - Current
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Reviewed and managed program operations with team of 7 security personnel.
- Prepared reports outlining daily activities and specific incidents.
- Recorded incident reports with detailed accounts of occurrences.
Cook
D'Angelo Grilled Sandwiches
06.2018 - 11.2019
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
Customer Assistant
Red Services
12.2016 - 04.2017
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Rhode Island Nurses Insititue Middle College
Providence, RI06-2018
Skills
- Report writing
- Administrative management
- Security training
- Bilingual IN ENGLISH and SPANISH
Timeline
Security Sergeant
Allied Universal Security Services
12.2019 - Current
Cook
D'Angelo Grilled Sandwiches
06.2018 - 11.2019
Customer Assistant
Red Services
12.2016 - 04.2017
High School Diploma -
Rhode Island Nurses Insititue Middle College
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