Pedro Brito
Davids Financial Corp
NEWYORK,NY
2
Languages
1
Certification
18
years of professional experience
Bilingual Customer Service Manager experienced in team leadership and operational enhancement. Enhanced customer satisfaction and streamlined operations through effective management and IT troubleshooting. Led training programs and developed teams to improve customer engagement and operational performance.
Work History
Manager
1 Year 3 Months- Directed daily operations to enhance customer satisfaction and streamline store performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established training programs for new hires, ensuring adherence to company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
2 Years- Supervised daily operations to ensure compliance with company policies and regulatory standards.
- Led team meetings to discuss performance metrics and implement process improvements.
- Mentored junior staff to enhance skills and promote professional development within the team.
- Analyzed workflow processes, identifying areas for increased efficiency and effectiveness.
- Transferred cash from store to store.
IT Technician
5 Years 4 Months- Provided technical support to staff, resolving issues efficiently and enhancing productivity.
- Installed and configured hardware and software systems to ensure optimal performance.
- Conducted routine maintenance on IT equipment, minimizing downtime and extending lifespan.
- Collaborated with cross-functional teams to implement new technologies and improve system functionality.
Manager, Sales and Customer Support
9 Years 5 Months- Led sales strategy development to enhance customer engagement and retention.
- Oversaw customer support operations, ensuring timely resolution of inquiries and complaints.
- Implemented training programs for staff to improve product knowledge and service quality.
- Analyzed customer feedback to identify trends and inform service improvements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma
Skills
Customer service
Team leadership
Decision-making
Inventory management
Time management
IT support
Bilingual English/Spanish
Certification
- IT Director, Davids Financial Corp - Over 3 years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Davids Financial Corp
04.2025 - 07.2026Read More
Supervisor
Davids Financial Corp
04.2023 - 04.2025Read More
IT Technician
Davids Financial Corp
12.2017 - 04.2023Read More
Manager, Sales and Customer Support
Davids Financial Corp
07.2008 - 12.2017Read More
Colegio Santa Rosa
High School Diploma
Read More