Pedro De Jesus
North Port,FL
Summary
Experienced bilingual customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyal customer relations.
Overview
6
6
years of professional experience
Work History
Professional Driver
Uber Technologies, Inc.
04.2021 - 06.2024
- Premium Driver with a demonstrated history of efficiency transporting passengers on time to their destinations to ensure a superior customer service.
- Accurately calculating fares and maintaining administrative duties followed GPS guidelines.
- Ensured vehicles were maintained in clean and excellent condition while delivering top notch service and resolving any issues promptly.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Demonstrates composure in high pressure situations with excellent defensive driving skills.
- Respect and sensible to the need of older adults and individuals with disabilities.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routes efficiently and according to compliance rules.
Amazon DSP Driver
Sarvero Logistics, Inc.
01.2021 - 04.2021
- An accurate DSP driver sorting and loading parcels in vans based on different schedules, priorities and addresses.
- Utilized GPS and other navigation tools to plan routes and stay on schedule considering traffic and weather conditions.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Developed strong relationships with clients and organizations fostering trust through professionalism and reliability in transportation services provided using strong costumer service skills.
Field Operations Supervisor
US Census Bureau
01.2020 - 12.2020
- Implementing and assisting at the US Census 2020 that includes selections, hiring, training and supervision of field employees in a professional work environment
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Enforced environmental policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
Assistant Teacher
Broward County Public Schools
02.2018 - 11.2019
- Dedicated assistant teacher whose focus is working with students with the autism spectrum in a less restrictive classroom environment that promoted emotional well-being and academic growth for all students.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
Education
BBA - Marketing Management And Research
Metropolitan University
San Juan, Puerto Rico06.1997
Skills
- Customer service
- Punctuality
- Microsoft Office
- Time Management
- Interpersonal-Ability to work under pressure
- Communication
- Behavior specialist
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Professional Driver
Uber Technologies, Inc.
04.2021 - 06.2024
Amazon DSP Driver
Sarvero Logistics, Inc.
01.2021 - 04.2021
Field Operations Supervisor
US Census Bureau
01.2020 - 12.2020
Assistant Teacher
Broward County Public Schools
02.2018 - 11.2019
BBA - Marketing Management And Research
Metropolitan University
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