Pedro De Jesus
North Port,FL
Summary
Experienced bilingual customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyal customer relations.
Overview
6
6
years of professional experience
Work History
Professional Driver
Uber Technologies, Inc.
Sarasota, Florida, United States
04.2021 - 06.2024
- Premium Driver with a demonstrated history of efficiency transporting passengers on time to their destinations to ensure a superior customer service.
- Accurately calculating fares and maintaining administrative duties followed GPS guidelines.
- Ensured vehicles were maintained in clean and excellent condition while delivering top notch service and resolving any issues promptly.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Demonstrates composure in high pressure situations with excellent defensive driving skills.
- Respect and sensible to the need of older adults and individuals with disabilities.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routes efficiently and according to compliance rules.
Amazon DSP Driver
Sarvero Logistics, Inc.
Fort Lauderdale, Florida, United States
01.2021 - 04.2021
- An accurate DSP driver sorting and loading parcels in vans based on different schedules, priorities and addresses.
- Utilized GPS and other navigation tools to plan routes and stay on schedule considering traffic and weather conditions.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Developed strong relationships with clients and organizations fostering trust through professionalism and reliability in transportation services provided using strong costumer service skills.
Field Operations Supervisor
US Census Bureau
Fort Lauderdale, Florida, United States
01.2020 - 12.2020
- Implementing and assisting at the US Census 2020 that includes selections, hiring, training and supervision of field employees in a professional work environment
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Enforced environmental policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
Assistant Teacher
Broward County Public Schools
Pembroke Pines, Florida, United States
02.2018 - 11.2019
- Dedicated assistant teacher whose focus is working with students with the autism spectrum in a less restrictive classroom environment that promoted emotional well-being and academic growth for all students.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
Education
BBA - Marketing Management And Research
Metropolitan University
San Juan, Puerto Rico06.1997
Skills
- Customer service
- Punctuality
- Microsoft Office
- Time Management
- Interpersonal-Ability to work under pressure
- Communication
- Behavior specialist
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Professional Driver
Uber Technologies, Inc.
04.2021 - 06.2024
Amazon DSP Driver
Sarvero Logistics, Inc.
01.2021 - 04.2021
Field Operations Supervisor
US Census Bureau
01.2020 - 12.2020
Assistant Teacher
Broward County Public Schools
02.2018 - 11.2019
BBA - Marketing Management And Research
Metropolitan University