Pedro Domenech
Killeen,TX
Summary
Experienced HVAC Commercial Service Manager with a proven track record in team leadership, problem-solving, and customer satisfaction. Adept at training and mentoring staff while optimizing operations for enhanced service delivery. Extensive knowledge in troubleshooting, maintenance and repair refrigeration equipment, commercial and industrial air conditioning systems, pneumatic systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hvac Commercial Service Manager
Lochridge-Priest
Waco, TX
03.2025 - Current
- Managed daily operations, ensuring timely service delivery and customer satisfaction.
- Trained and mentored junior staff on service protocols and best practices.
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Implemented quality control measures to enhance service consistency and reliability.
- Developed customer relationships, addressing inquiries and resolving issues effectively.
- Conducted performance evaluations, providing constructive feedback for team improvement.
- Streamlined communication between departments to improve service response times.
- Collaborated with sales and marketing teams to develop targeted campaigns for up-selling services, boosting revenue growth.
HVAC Technician
Lochridge-Priest
Waco, TX
06.2020 - 03.2025
- Installed and repaired HVAC systems, ensuring optimal performance and compliance with safety standards.
- Conducted routine maintenance checks to identify potential issues and enhance system reliability.
- Diagnosed equipment malfunctions using specialized tools for efficient troubleshooting.
- Collaborated with team members to streamline service delivery processes and improve customer satisfaction.
- Mentored junior technicians on best practices for installation and repair procedures.
- Implemented preventive maintenance protocols, reducing emergency service calls by enhancing system longevity.
- Evaluated energy efficiency of existing systems, recommending upgrades that align with industry standards and client needs.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
HVAC Technician
TLC Plumbing & Heating, TLC
Albuquerque, NM
03.2017 - 05.2020
- Developed training materials for new staff, focusing on safety procedures and technical skills development.
- Installed new heating, ventilation, and air conditioning systems in commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
HVAC Technician
El Conquistador, A Waldorf Astoria Resort
Fajardo, PR
08.2008 - 02.2017
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Ensure proper working of low temp equipments and maintenance.
HVAC Technician
AC Industrial Services
Carolina, PR
01.2006 - 08.2008
- Installed new heating, ventilation, and air conditioning systems in industrial and commercial buildings with precision and attention to detail.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained Chiller systems.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Education
Hvac-R Technician
Liceo De Arte Y Tecnologia
Hato Rey, PR03-2000
Skills
- Staff training and development
- Operations management
- Budgeting and cost control
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Customer relations
- Professionalism
- Training and development
- Recruitment and hiring
- Schedule management
Certification
- EPA Certification 608 Universal
- TDLR
Timeline
Hvac Commercial Service Manager
Lochridge-Priest
03.2025 - Current
HVAC Technician
Lochridge-Priest
06.2020 - 03.2025
HVAC Technician
TLC Plumbing & Heating, TLC
03.2017 - 05.2020
HVAC Technician
El Conquistador, A Waldorf Astoria Resort
08.2008 - 02.2017
HVAC Technician
AC Industrial Services
01.2006 - 08.2008
Hvac-R Technician
Liceo De Arte Y Tecnologia