Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pedro Hamilton

Severn,MD

Summary

Versatile and results-driven professional with a strong background in floor care at PRESTIGE FLOOR CARE and a proven track record in telecommunications systems at RCN. Excels in customer service and troubleshooting, demonstrating leadership and problem-solving skills. Achieved significant improvements in project efficiency and client satisfaction through collaboration and technical expertise.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Floor Technician

PRESTIGE FLOOR CARE
01.2023 - Current
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used Type equipment to clean and maintain hardwood, ceramic, and laminate floors.
  • Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.

TECHNICIAN 1

RCN
03.2020 - 11.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Installed and maintained electronic cabling systems to ensure optimal functionality.
  • Installed and configured TV cabling systems.

Meat Cutter

Whole Food Market
04.2019 - 03.2020
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.

HOST

Residents at Vantage House
02.2017 - 04.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Cashier

Macy's
02.2016 - 02.2017
  • Processed customer transactions efficiently, ensuring accuracy and customer satisfaction
  • Handled cash, card, and other payment methods to ensure seamless checkout experiences for customers.
  • Provided exceptional customer service, ensuring a positive shopping experience.

Education

Diploma -

Wilde Lake High School
Columbia, MD

Certificate Of Technical Studies - ELECTRICAL ELECTRONIC

Lincoln Tech
Columbia, MD
09.2019

Skills

  • Power equipment operation
  • Hand tool operation
  • Network configuration
  • Fiber optic installation
  • Telecommunications systems
  • Cable troubleshooting
  • Signal testing proficiency
  • Customer service
  • Troubleshooting skills
  • Electrical troubleshooting
  • System repairs
  • Device configuration
  • Cable installation
  • Signal testing
  • Cable arrangements
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Multitasking ability
  • Excellent communication
  • Organizational skills

Certification

ELECTRICAL ELECTRONIC

Timeline

Floor Technician

PRESTIGE FLOOR CARE
01.2023 - Current

TECHNICIAN 1

RCN
03.2020 - 11.2023

Meat Cutter

Whole Food Market
04.2019 - 03.2020

HOST

Residents at Vantage House
02.2017 - 04.2019

Cashier

Macy's
02.2016 - 02.2017

Diploma -

Wilde Lake High School

Certificate Of Technical Studies - ELECTRICAL ELECTRONIC

Lincoln Tech

Similar Profiles

CREATE PROFILE
Pedro Hamilton