Pedro Huaman
Laurel,MD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wawa
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier Assistant
Chick-fil a
08.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Retrieved items for customers and verified prices.
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Cleaned and sanitized cashier workstation and scanning area.
Education
Dental Hygiene
Howard Community College
Columbia, MD05-2027
High School Diploma -
Meade High School
Fort Meade05-2024
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team collaboration
- Critical thinking
- Microsoft outlook
Affiliations
- Ambiciones - Academic Program
- Association for Latino Professionals of America - ALPFA
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Wawa
10.2024 - Current
Cashier Assistant
Chick-fil a
08.2024 - Current
Dental Hygiene
Howard Community College
High School Diploma -
Meade High School
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