Pedro Irizarry
Griffith,IN
Summary
Experienced Team Member for Panda Express bringing success in developing and motivating strong restaurant team members to assist thousands of customers. Great at keeping all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Takes a lot of pride in developing our panda team, shift leads and managers alike.
Overview
8
8
years of professional experience
Work History
Team Member
Panda Express
Highland, IN
11.2024 - Current
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
A.G.M) Manager
Portillo's Hot Dogs Inc.
Forest Park, USA
03.2021 - 10.2024
- Correctly calculated inventory and ordered appropriate product
- Carefully interviewed, selected, trained, and supervised team members, crew chief, and managers
- Currently a mentor to Over 5 Managers in the Chicago region
- Built a strong and positive culture led by the company's values
- Honored with the Heart of Portillo's pin for living the values
- Continuously evaluated business operations to maintain labor goals while still ensuring customer satisfaction
- Recognized and acknowledged outstanding staff performance to boost restaurant morale and productivity
- Exceeded sales goal by over 20,000 due to emphasizing and operating with high standards of quality, service, attitude, and cleanliness
Crew Chief
Portillo's Hot Dogs Inc.
Merrillville, USA
07.2017 - 03.2021
- Trained all team members in key roles to maintain flexibility
- 2019 Restaurant of the year winner by providing obsessed worthy service to our guests
- Winner of the 2019 'Q2 Osanloo Trophy' for achieving the highest drive thru sale increase in the company and beating our drive thru car count of 122 cars per hour multiple times
- Improved SMG scores of Overall satisfaction for the restaurant by 10%
- Led and directed team members on effective methods, operations, and procedures
- Regularly audited building maintenance and repair operations to keep building and equipment in peak condition
- Created fun team building activities to engage staff in up-selling to meet sales goals
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Skills
- Business operations expertise
- Variance and Food Control
- Growth Development
- Order Delivery Practices
- Food service background
- Staff Management
- Opened New Restaurants
- Operations management
Timeline
Team Member
Panda Express
11.2024 - Current
A.G.M) Manager
Portillo's Hot Dogs Inc.
03.2021 - 10.2024
Crew Chief
Portillo's Hot Dogs Inc.
07.2017 - 03.2021