Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Pedro Jesus Lopez

San Gabriel,United States

Summary

Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. Story-driven Animator focused on character development and high-quality animation. Successful at completing action-driven and dramatic shots. Versed in a wide range of animation styles, techniques and software programs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail BOH

Disneyland Resort
02.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Organized store merchandise racks by size, style, and color.

INSOMNIAC VIP

Insomniac Events
08.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Maintained clean and organized bar area.

Sale Associate

JCPenney Arcadia
08.2015 - Current
  • Maintained organized, presentable merchandise to drive continuous sales
  • Drove sales through up-selling products based on customers past purchases and preferences
  • Interaction with customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchase, and opening new accounts
  • Working under pressure
  • Teamwork
  • Lifting heavy items/ products.

Box Office Ticket Seller

Live Nation
06.2019 - 12.2022
  • Provided exceptional customer service to promote positive movie-going experience.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.

GROUND CONTROL

Insomniac Events
05.2019 - 10.2022
  • Communication with co-workers and headliners
  • Assisting new/ return members
  • Working under pressure
  • Understanding the guide line/ policies under the position
  • Having patients with headliners
  • Being prepared out of my work position.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Server

Olive Garden Glendale
09.2018 - 11.2019
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
  • Customer service
  • Teamwork
  • Energy level
  • Professionalism
  • Client relationships
  • Lifting heavy items/ food/ beverages
  • EDUCATION

Education

Bachelor of Arts - Animation

California State University - Los Angeles

Skills

  • Stock Management
  • Pallet Arrangement
  • Retail Merchandising
  • Customer Service
  • Communication
  • Teamwork
  • Production and Processing
  • Graphic Design
  • Organization and Time Management
  • Analytical Thinking
  • Recordkeeping
  • Call Documentation
  • Product Knowledge

Certification

Aug 2019 — Dec 2019 COLOR THEORY AND PERCEPTION

Aug 2019 — Dec 2019 DIGITAL DESIGN TOOLS II

Aug 2019 — Dec 2020 TWO-DIMENSIONAL ART FUNDAMENTALS

Languages

Spanish
Professional Working

Timeline

Retail BOH

Disneyland Resort
02.2022 - Current

INSOMNIAC VIP

Insomniac Events
08.2021 - Current

Box Office Ticket Seller

Live Nation
06.2019 - 12.2022

GROUND CONTROL

Insomniac Events
05.2019 - 10.2022

Server

Olive Garden Glendale
09.2018 - 11.2019

Sale Associate

JCPenney Arcadia
08.2015 - Current

Bachelor of Arts - Animation

California State University - Los Angeles

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Pedro Jesus Lopez