Pedro J. Rivera
Instructional Designer/ Filmmaker
KISSIMMEE,FL
Summary
Instructional Design and Training Leader with a background in digital filmmaking and media production, specializing in creating engaging learning experiences for corporate teams. Proven ability to design and implement scalable training programs, coach high-performing teams, and turn complex processes into clear, engaging learning solutions. Experienced in adult learning theory, e‑learning development, and performance coaching. Combines instructional design strategy with multimedia storytelling to boost learner engagement, retention, and operational performance.
Overview
12
12
years of professional experience
Work History
Lead Admissions Training Manager
The Los Angeles Film School
Winter Park, FL
12.2017 - Current
- Lead the design, implementation, and continuous improvement of training and development initiatives for the Admissions team, ensuring representatives are equipped to guide prospective students through the enrollment process with professionalism, empathy, and accuracy.
- Developed and executed a comprehensive leadership development training program for senior admissions representatives and team leads.
- Develop and deliver structured training programs focused on product knowledge, enrollment processes, compliance standards, and student experience best practices.
- Conduct one-on-one coaching, call monitoring, and side-by-side mentoring to strengthen agent communication, enrollment effectiveness, and professional development.
- Provide ongoing performance coaching and development support to improve agent confidence, consistency, and results.
- Maintain quality assurance and compliance standards by reinforcing institutional policies, financial aid guidelines, and enrollment procedures.
- Analyze training effectiveness and operational performance data to identify development opportunities and continuously improve training programs.
- Support team leadership and operational decision-making through reporting, insights, and collaboration with admissions management.
- Developed structured onboarding and training programs that reduced new-hire ramp time by an estimated 20–30%
Freelance Videographer
North/Summit Ent.
Kissimmee, FL
09.2022 - Current
- Write, direct, and produce independent film and video projects, managing all phases of production, including concept development, scripting, filming, and post-production editing.
- Develop visual storytelling strategies that communicate complex ideas through engaging narrative, cinematography, and sound design.
- Operate professional production equipment, including cinema cameras, lighting setups, and audio recording systems to deliver high-quality video content.
- Edit and produce video content using Adobe Premiere Pro, After Effects, and Audition, ensuring professional-level pacing, sound design, and visual clarity.
- Collaborate with creative teams, actors, and production crew to plan shoots, coordinate logistics, and execute production schedules efficiently.
- Apply filmmaking techniques such as storyboarding, shot composition, and narrative structure to create compelling visual experiences.
- Produce award-winning short films and independent projects recognized with festival selections and industry accolades.
Sales Manager
Amex OPEN Business Sales
Orlando, FL
05.2014 - 12.2017
- Managed and coached a high-performing team of 10–17 B2B sales consultants, driving performance in a fast-paced, results-focused sales environment.
- Led recruitment, interviewing, onboarding, and training initiatives to prepare new consultants with the product knowledge, sales strategy, and communication skills required for success.
- Delivered daily performance coaching, call monitoring, and one-on-one mentoring to improve sales effectiveness, customer engagement, and revenue outcomes.
- Produced monthly performance reports, sales forecasts, and operational insights to support leadership decision-making and track team progress toward targets.
- Maintained strong client relationships and portfolio management, ensuring consistent follow-up on leads and opportunities while supporting long-term account growth.
- Led sales team to exceed quarterly targets through strategic planning and execution.
Education
Master of Science - Instructional Design & Technology
Full Sail University
Winter Park, FL05-2026
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
Winter Park, FL, Florida05-2024
Skills
- Adobe Premiere Pro
- Online Course Design
- Training & Curriculum Development
- Instructional Design Methodologies: ADDIE, SAM, Merrill's Principles, Gagne's Nine Events
- Adult Learning Theory
- Adobe Creative Suite
- Adobe Audition
- ScreenFlow
- Adobe Captivate
- Video Production and Editing
- Educational Technology
- Salesforce
- Campus Vue
- Cinematography
- Screen Writing
- Web Design
- Creative Writing
- Voiceover
- Sound Design
- Directing
- Storyboarding
- Process Improvement
- Social media content
Accomplishments
- Summa Cum Laude – Los Angeles Film School (4.0 GPA)
- Summa Cum Laude – Full Sail University (3.98 GPA)
- Student of the Month. March, 2024 - Los Angeles Film School
- Honor Society of the Entertainment Arts Club – Los Angeles Film School
- Designed and launched the Employee Enrichment Scholarship Program, enabling eligible employees to pursue a fully funded online degree after one year of employment, supporting professional development, internal mobility, and long-term employee retention - Los Angeles Film School, 2021
- Recipient of multiple awards and festival laurels for short films written and directed
PORTFOLIO
https://new.express.adobe.com/webpage/MbFuAsevjJY5g
Awards
Los Angeles Film School- Summa Cum Laude (4.0)
Los Angeles Film School- Honor Society of the Entertainment Arts Club (4.0)
Los Angeles Film School- Student of the Month, March 2024
Full Sail University- Summa Cum Laude (3.98)
Various Awards and Laurels for short films written and directed by.
Timeline
Freelance Videographer
North/Summit Ent.
09.2022 - Current
Lead Admissions Training Manager
The Los Angeles Film School
12.2017 - Current
Sales Manager
Amex OPEN Business Sales
05.2014 - 12.2017
Master of Science - Instructional Design & Technology
Full Sail University
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School