Pedro Macedo
Redondo Beach,CA
Summary
- Strong experience working with customers and understanding their needs, providing attentive and personalized service.
- Fluent in english, Portuguese and Spanish enabling effective communication with a diverse clientele.
- Experienced team member at Riostones, currently in my second period with the company, demonstrating reliability and long-term value.
- Proven ability to cover multiple roles as needed, showing flexibility and adaptability in a fast-paced environment.
- Currently focused on sales and costumer reception , ensuring a welcoming experience while driving business results.
Overview
8
8
years of professional experience
Work History
Costumer Service
Riostones
Torrance, CA
06.2025 - Current
Financial Advisor
New York Life Insurance Co
Newport Beach, CA
03.2025 - 08.2025
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Bartender
Terranea Resort, Catalina Kitchen
100 Terranea Way, Rancho Palos Verdes, CA 90275
04.2024 - 03.2025
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Server/barback/bartender
American Junkie Restaurant
68 Pier Ave, Hermosa Beach, CA 90254
03.2024 - 09.2024
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Runner/busser
Trump National Golf Club
1 Trump National Dr, Rancho Palos Verdes, CA 90275
12.2023 - 06.2024
- Demonstrated ability to provide personalized and attentive service to high-profile clients, VIP guests, and discerning customers, anticipating their needs and preferences to exceed expectations.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Extensive knowledge of wine varietals, regions, and vintages, as well as expertise in recommending and serving premium wines, spirits, and cocktails to enhance the dining experience.
- Ability to tailor menu recommendations and offerings to accommodate individual guest preferences, dietary restrictions, and special requests, while maintaining a high level of service and attention to detail.
Server/bartender
Silvios's Brazilian BBQ
Hermosa Beach, CA
01.2022 - 01.2024
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Sales Associate
RioStones
20320 Hamilton Ave, Torrance, CA 90502
01.2023 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Valet Driving
Safety Park
Marina Del Rey, CA
06.2019 - 10.2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers
- Maintained cleanliness of work sites, parking spaces and guest services stations
- Responded to any emergencies as instructed and with utmost efficiency
- manual and automatic vehicles
Fast Food Cashier, Subway
Subway
Tampa, FL
08.2018 - 05.2019
- Assisted customers in choosing menu items by providing food complementing information
- Interpreted food order slips per shift to prepare food according to customer orders
- Trained team members to prepare sandwiches and other items according to instruction
- Operated and sanitized kitchen and food preparation equipment
- Greeted over 30 customers per day and communicated effectively to obtain accurate orders
Education
Server ID: 313440636
RBS Certification
Food Handler Certificate
California Life, Health, And Sickness Insurance
Licenses & Certifications
Los Angeles, CA03.2025
Bartending
Pacific Bartending School
18010 Crenshaw Bl. Torrance, CA 9050405.2024
High School Diploma -
Redondo Union High School
Redondo Beach, CA08.2019
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Costumer Service
Riostones
06.2025 - Current
Financial Advisor
New York Life Insurance Co
03.2025 - 08.2025
Bartender
Terranea Resort, Catalina Kitchen
04.2024 - 03.2025
Server/barback/bartender
American Junkie Restaurant
03.2024 - 09.2024
Food Runner/busser
Trump National Golf Club
12.2023 - 06.2024
Sales Associate
RioStones
01.2023 - 09.2023
Server/bartender
Silvios's Brazilian BBQ
01.2022 - 01.2024
Valet Driving
Safety Park
06.2019 - 10.2021
Fast Food Cashier, Subway
Subway
08.2018 - 05.2019
Server ID: 313440636
RBS Certification
Food Handler Certificate
California Life, Health, And Sickness Insurance
Licenses & Certifications
Bartending
Pacific Bartending School
High School Diploma -
Redondo Union High School