Pedro Mangual
Richmond
Summary
Detail-oriented Location Manager with 15 years of experience working in the carwash industry. Extensive knowledge of the team building and working on budgets without sacrificing location quality. Adept at creative problem solving and collaborating with production crews.
Overview
18
18
years of professional experience
Work History
Regional Manager
Wash Depot Holdings
07.2022 - Current
- 4 locations, with oil change centers on each of the properties.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Location Manager
Wash Depot Holdings
10.2018 - Current
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
Location Manager
Roger's Car Wash
09.2015 - 09.2018
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led value-added customer service team that consistently over-delivered on customer expectations.
Assistant Location Manager
Wash Depot Holdings
07.2011 - 04.2014
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding. carwash staff and maintained efficiency in fast-paced environment.
- Assisted in activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Assisted carwash improvement initiatives to advance operational efficiencies and increase revenue.
Manager
Downtowner Car Wash
06.2006 - 07.2011
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
High School Diploma -
Mariner High School
05.2007
Skills
- Bilingual (English, Spanish)
- Improvement Recommendations
- Employee Performance Reviews
- Daily Operations Management
- Problem Solving
- Client Base Retention
- Service Improvement
- Development Management
Timeline
Regional Manager
Wash Depot Holdings
07.2022 - Current
Location Manager
Wash Depot Holdings
10.2018 - Current
Location Manager
Roger's Car Wash
09.2015 - 09.2018
Assistant Location Manager
Wash Depot Holdings
07.2011 - 04.2014
Manager
Downtowner Car Wash
06.2006 - 07.2011
High School Diploma -
Mariner High School
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