Pedro Marungo
Chicago,IL
Summary
Results-driven Process Assistant with a proven track record in operations management at Amazon, enhancing loadout efficiency and delivery performance. Demonstrated expertise in DSP coordination and on-road logistics, fostering a strong safety culture while driving compliance and operational excellence. Skilled in process optimization, quality control, and data analysis, contributing to improved delivery metrics and partner satisfaction. Excels in communication and teamwork, leveraging these strengths to enhance collaboration and streamline workflow processes.
Overview
6
6
years of professional experience
Work History
Level 3 Process Assistant
Amazon
07.2019 - Current
- Operations Management: Led loadout operations, ensuring timely, safe, and efficient loading of delivery vans to meet delivery targets
- Performance Tracking: Monitored on-road performance logistics and partnered with Delivery Service Partners (DSPs) to ensure compliance with operational standards and delivery goals
- Trailer Dock & TDR Operations: Managed the inbound and outbound flow of trailers, maintaining safe and efficient processes for package movement
- Safety & Compliance: Ensured compliance with Hazmat regulations, overseeing safe handling and transportation of hazardous materials
- Process Optimization: Developed automated Excel reports with macros to improve On-Time Dispatch (OTD) tracking, streamlining reporting and boosting operational efficiency
- Problem Resolution: Managed SIM tickets and field escalations, addressing urgent issues and maintaining a high level of operational performance
- Delivery Locker Operations: Oversaw delivery locker management and troubleshooting, ensuring smooth operation and troubleshooting issues for customer satisfaction
- Metrics & Data Analysis: Conducted deep dives into performance data, identifying trends and areas for improvement, and providing actionable insights for the team
- Return to Station (RTS) Operations: Contributed to the launch of a new station and the successful implementation of Return to Station Operations (RTS) to streamline package returns and improve operational flow
- Flex Delivery Partner Support: Drove performance improvements and satisfaction for Flex Delivery Service Partners, ensuring a safe, efficient, and positive operational experience
Education
Web Developer Bootcamp -
Flatiron School
Online10.2023
Skills
- Logistical Performance Optimization
- DSP Coordination
- OTR load-out operations
- OTR Delivery Optimization
- Dock Operations Management
- Yard Operations Management
- OTR Delivery Data Analysis
- OTR Metrics Improvement
- Excel Proficiency
- Hazardous Waste Management Compliance
- Safety management
- SIM Ticket Handling
- OTR delivery field escalations
- OTR Delivery Locker Management
- Return to Station Operations
- Process improvement
- DSP Delivery Risk Management
Awards Recognition
Safety Award, Recognized for going above and beyond in maintaining a strong safety culture and ensuring safe operations within all aspects of the role.
Languages
Spanish
Professional
English
Professional
Accomplishments
- Amazon Safety Recognition Award
Timeline
Level 3 Process Assistant
Amazon
07.2019 - Current
Web Developer Bootcamp -
Flatiron School
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