Andrew Smith
Meridianville,AL
Summary
Results-oriented professional with expertise in workflow management and quality assurance. Adept at identifying process enhancements that boost operational efficiency and performance metrics.
Overview
1
1
Language
6
6
years of professional experience
Work History
Outbound Process Assistant (Level 3)
Amazon
7817 Greenbrier Rd Madison, AL 35756
07.2025 - 03.2026
- Led daily operations for a team of 30+ associates in a high-volume fulfillment center, consistently exceeding safety, quality, and productivity goals.
- Executed daily Start-of-Shift (SOS) planning and monitored department performance using operational metrics.
- Conducted performance audits, handles confidential files, coached associates, and partnered with senior leadership to improve engagement and operational efficiency.
- Identified process improvements that enhanced workflow reliability and team performance in fast-paced environments.
Process Quality Assurance (Level 1)
Amazon
7817 Greenbrier Rd Madison, AL 35756
10.2022 - 10.2025
- Performed root cause analysis to identify defects and implemented corrective actions that improved operational quality serving as the sole Quality Assurance associate on shift
- Managed virtual and physical inventory reconciliation while maintaining detailed documentation and audit readiness.
- Collaborated across departments to resolve operational issues and drive continuous improvement initiatives overseeing inventory accuracy and process compliance.
Outbound Process Assistant (Level 3)
Amazon
20901 Krameria Ave, Riverside, CA 92508
01.2022 - 07.2022
- Supervised daily operations for 30–40 associates while maintaining department productivity, ship clerk duties with trailer yard, and quality standards.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Coordinated staffing, monitored performance metrics, and supported cross-functional communication, provided training with confidential materials for new hires.
- Mentored associates and introduced new operational processes that improved department performance.
Outbound Process Guide (Level 1)
Amazon
20901 Krameria Ave, Riverside, CA 92508
07.2020 - 12.2021
- Supported department leadership by coordinating workflows and ensuring adherence to standard operating procedures.
- Trained new associates and provided operational support to improve productivity and quality.
- Managed delegated leadership responsibilities, process tracking, and daily operational reporting.
- Coordinated daily activities to ensure optimal resource allocation and workflow management.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Woodcrest Christian High School System
18401 Van Buren Boulevard, Riverside, CA 9250807.2020
Skills
- Management support
- Assignment delegation
- Workflow management
- Documentation and recordkeeping
- Lean methodologies
- Teamwork and collaboration
- Problem-solving
- Innovation and creativity
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Outbound Process Assistant (Level 3)
Amazon
07.2025 - 03.2026
Process Quality Assurance (Level 1)
Amazon
10.2022 - 10.2025
Outbound Process Assistant (Level 3)
Amazon
01.2022 - 07.2022
Outbound Process Guide (Level 1)
Amazon
07.2020 - 12.2021
Bachelor of Science - Operations Management
Southern New Hampshire University
High School Diploma -
Woodcrest Christian High School System