Andrew Smith
Meridianville,AL
Summary
Results-oriented professional with expertise in workflow management and quality assurance. Adept at identifying process enhancements that boost operational efficiency and performance metrics.
Overview
1
1
Language
6
6
years of professional experience
Work History
Outbound Process Assistant (Level 3)
Amazon
07.2025 - 03.2026
- Led daily operations for a team of 30+ associates in a high-volume fulfillment center, consistently exceeding safety, quality, and productivity goals.
- Executed daily Start-of-Shift (SOS) planning and monitored department performance using operational metrics.
- Conducted performance audits, handles confidential files, coached associates, and partnered with senior leadership to improve engagement and operational efficiency.
- Identified process improvements that enhanced workflow reliability and team performance in fast-paced environments.
Process Quality Assurance (Level 1)
Amazon
10.2022 - 10.2025
- Performed root cause analysis to identify defects and implemented corrective actions that improved operational quality serving as the sole Quality Assurance associate on shift
- Managed virtual and physical inventory reconciliation while maintaining detailed documentation and audit readiness.
- Collaborated across departments to resolve operational issues and drive continuous improvement initiatives overseeing inventory accuracy and process compliance.
Outbound Process Assistant (Level 3)
Amazon
01.2022 - 07.2022
- Supervised daily operations for 30–40 associates while maintaining department productivity, ship clerk duties with trailer yard, and quality standards.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Coordinated staffing, monitored performance metrics, and supported cross-functional communication, provided training with confidential materials for new hires.
- Mentored associates and introduced new operational processes that improved department performance.
Outbound Process Guide (Level 1)
Amazon
07.2020 - 12.2021
- Supported department leadership by coordinating workflows and ensuring adherence to standard operating procedures.
- Trained new associates and provided operational support to improve productivity and quality.
- Managed delegated leadership responsibilities, process tracking, and daily operational reporting.
- Coordinated daily activities to ensure optimal resource allocation and workflow management.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Woodcrest Christian High School System
18401 Van Buren Boulevard, Riverside, CA 9250807.2020
Skills
- Management support
- Assignment delegation
- Workflow management
- Documentation and recordkeeping
- Lean methodologies
- Teamwork and collaboration
- Problem-solving
- Innovation and creativity
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Outbound Process Assistant (Level 3)
Amazon
07.2025 - 03.2026
Process Quality Assurance (Level 1)
Amazon
10.2022 - 10.2025
Outbound Process Assistant (Level 3)
Amazon
01.2022 - 07.2022
Outbound Process Guide (Level 1)
Amazon
07.2020 - 12.2021
Bachelor of Science - Operations Management
Southern New Hampshire University
High School Diploma -
Woodcrest Christian High School System