Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Pedro Melendez

Winter Haven,FL

Summary

Seeking stable employment with a progressive company which can offer growth and advancement.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

44
44
years of professional experience

Work History

Operations Specialist Sr

Schneider National Inc.
06.2009 - Current
  • Responsible for scheduling tractor Preventive Maintenance.
  • Responsible for the daily assigning and dispatching of loads.
  • Communicate with drivers.
  • Load recovery
  • Communicate with stores, advise of delays.
  • Assist Driver Manager in resolving driver issues.
  • Monitored and tracking of drivers.
  • Work closely with JCP liaisons.

Driver Team Leader

01.2020 - 01.2024
  • Manage drivers and assignments
  • Resolve pay issues.
  • Updated all training for drivers.

Car Sales

Ferman Of Plant City
09.2008 - 06.2009
  • Sales and leasing consultant

CSR/Temp

Schneider National Inc.
06.2007 - 09.2008
  • Third shift dispatcher of drivers and billing verification.
  • Supervised two other board while working third shift.
  • Kept drivers informed of traffic and weather conditions and handled issues for drivers.

Collector

Creditors Exchange
03.2007 - 05.2007
  • Making third party calls on accounts 60 days plus.

Military

United States Marine Corps
03.1981 - 10.2006
  • Completed active duty and reserve obligation
  • Provided security on a Naval Submarine base.
  • Recruiter
  • Career Planner
  • Motor Transport
  • Anti-Aircraft Defense
  • Armorer
  • Machine Gunner
  • TOW Gunner

General Manager

Aaron Sales and Lease
09.2000 - 05.2002
  • Overall store functions, sales and credit goals. Cash Management. Field Visits

Education

Real Estate Salesman Course

Miami Dade College
01.1998

Business Administration

Aiken Community College
Aiken, S.C.
01.1992

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Rice High School
New York, New York
01.1975

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management

Awards

  • Farmers Furniture Credit Manager Certificate, Aarons Sales and Lease
  • Customer Accounts and General Manager Certificate.
  • Military Awards:
  • Good Conduct Medal ( three awards )
  • Meritorious Unit Citation
  • Combat Action Ribbon
  • Navy Unit Commendation
  • Armed Forces Expeditionary Medal
  • Artic Ribbon
  • Sea Service Medal
  • National Defense Medal
  • Marine Corps Selective Reserve Medal
  • Letter of Appreciation
  • Certificate of Commendation

Languages

Spanish
Native or Bilingual

Work Type

Full Time

Work Location

Remote

Timeline

Driver Team Leader

01.2020 - 01.2024

Operations Specialist Sr

Schneider National Inc.
06.2009 - Current

Car Sales

Ferman Of Plant City
09.2008 - 06.2009

CSR/Temp

Schneider National Inc.
06.2007 - 09.2008

Collector

Creditors Exchange
03.2007 - 05.2007

General Manager

Aaron Sales and Lease
09.2000 - 05.2002

Military

United States Marine Corps
03.1981 - 10.2006

Business Administration

Aiken Community College

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Rice High School

Real Estate Salesman Course

Miami Dade College

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