Pedro Mendez
Saint Petersburg,FL
Summary
Production specialist with strong background in overseeing manufacturing processes and ensuring operational efficiency. Provenability to lead teams, optimize workflows, and drive productivity infast-paced environments. Known for strategic problem-solving, adaptability, and fostering collaborative work environments. Skilled in lean manufacturing, quality control, and resource management.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Waste Pro
Clearwater, FL
07.2025 - Current
- Provided exceptional customer service via phone and email to residential and commercial waste management customers.
- Responded to inquiries regarding service schedules, billing, service changes, and waste disposal guidelines.
- Handled high call volumes while maintaining professionalism, empathy, and efficiency.
- Processed service orders, account updates, and billing adjustments in company CRM systems.
- Collaborated with team members and supervisors to improve service quality and reduce customer churn.
Driver
Uber
01.2020 - 05.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on timeand in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Maintained a 5 star rating after 2,300 rides.
Production Manager
Lightning Restoration
Odessa, FL
01.2017 - 01.2019
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Estimated labor requirements to support anticipated workload.
Assistant Manager
Grape Leaf Express
Tampa, FL
01.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Manager
Winn-Dixie Stores Inc.
Saint Petersburg, FL
01.2014 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
Tomlinson
St. Petersburg, FLSkills
- Production and Operations Management
- Leadership and Team Management
- Customer Service and Communication
- Administrative and Financial
- Data Entry, Microsoft Office and CRM Systems
- Problem Solving and Adaptability
- Bilingual Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Customer Service Representative
Waste Pro
07.2025 - Current
Driver
Uber
01.2020 - 05.2025
Production Manager
Lightning Restoration
01.2017 - 01.2019
Assistant Manager
Grape Leaf Express
01.2016 - 01.2017
Customer Service Manager
Winn-Dixie Stores Inc.
01.2014 - 01.2015
Tomlinson