Pedro Montrond
Jacksonville
Summary
Offering positive attitude and genuine interest in helping others. Brings ability to quickly learn company products and services, ensuring accurate and efficient support. Ready to use and develop communication and problem-solving skills in my future career.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wawa
02.2023 - 06.2025
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Handled customer complaints effectively, ensuring timely resolution and fostering positive relationships.
- Maintained knowledge of company policies and procedures to provide consistent support across all inquiries.
- Collaborated with team members to streamline processes, improving overall service delivery efficiency.
Package Handler
UPS
12.2022 - 02.2023
- Operated conveyor systems for efficient package sorting and dispatching.
- Conducted quality checks to ensure accurate package handling and delivery standards.
- Collaborated with team members to maintain smooth workflow in fast-paced environment.
- Assisted in loading and unloading freight, adhering to safety protocols consistently.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Wawa
02.2023 - 06.2025
Package Handler
UPS
12.2022 - 02.2023
High School Diploma -
Atlantic Coast High School
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