Pedro Ocampo Sotelo
Waukegan,IL
Summary
Talented Residential Lender with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Residential Lender
Old National Bank / First Midwest Bank
07.2016 - Current
- Actively participated in community events as representative of company, promoting brand awareness among potential clients and partners.
- Guided first-time homebuyers through entire mortgage process, ensuring positive experience for all involved parties.
- Negotiated favorable loan terms for clients by leveraging knowledge of market trends and lender policies.
- Conducted comprehensive reviews of loan files to identify potential issues or discrepancies before submission for underwriting approval.
- Proactively identified opportunities for improvement in lending processes or customer service offerings, leading to increased efficiency and client satisfaction.
- Managed diverse portfolio of residential loans with strong attention to detail and adherence to lending guidelines.
- Continuously updated knowledge on industry news, regulations, and loan products to better serve clients and maintain competitive edge.
- Increased client satisfaction by providing prompt communication and updates on loan statuses and any changes in terms or conditions.
- Improved operational efficiency within the team by implementing streamlined workflows for document collection, review, and file management.
- Developed strong relationships with real estate agents, and other referral sources to generate new business leads.
- Provided exceptional customer service to both borrowers and referral partners throughout the entire lending process.
- Educated clients on different types of loans available, helping them make informed decisions based on their unique needs and preferences.
- Developed and maintained relationships with customers, lenders and other third parties.
Personal Banker
First Midwest Bank
06.2013 - 07.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
Teller
First Midwest Bank
03.2008 - 05.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
No Degree - Pre-Medicine
College of Lake County
Grayslake, ILHigh School Diploma -
North Chicago High School
North Chicago, IL05.2005
Skills
- Loan structuring
- Credit analysis
- Loan Origination
- Credit Scoring
- Adjustable-Rate Mortgages
- Investment Property Loans
- Conventional Loans
- Fixed Rate Mortgages
- Home Equity Loans
- Refinancing Expertise
- First-Time Homebuyer Programs
- Down Payment Assistance
- Oral and Written Comprehension
- Creditworthiness Determination
- Credit History Review
Languages
Spanish
Native or Bilingual
Timeline
Residential Lender
Old National Bank / First Midwest Bank
07.2016 - Current
Personal Banker
First Midwest Bank
06.2013 - 07.2016
Teller
First Midwest Bank
03.2008 - 05.2013
No Degree - Pre-Medicine
College of Lake County
High School Diploma -
North Chicago High School
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