PEDRO OLEIRINHA
Milford,MA
Summary
Results-oriented retail professional with expertise in sales, store operations, and team leadership. Excels in understanding customer needs and delivering tailored solutions that enhance satisfaction and drive repeat business. Demonstrates strong organizational skills, optimizing product visibility and creating engaging shopping experiences. Effective in problem-solving and maintaining efficient workflows.
Overview
25
25
years of professional experience
Work History
Guest Experience Specialist (GXS)
Bob’s Discount Furniture
South Attleboro, MA
04.2025 - Current
- Guided guests through showroom, delivering tailored product information and directing them to optimal furniture solutions.
- Built customer relationships through clear communication and a friendly, supportive sales approach.
- Achieved store sales goals by implementing effective selling, upselling, and closing techniques.
- Clarified financing options, warranties, and protection plans, empowering customers to make informed purchasing decisions.
- Used CRM tools to follow up with customers, track leads, and support repeat business.
- Maintained a clean, organized showroom and ensured merchandise was properly displayed.
Furniture Sales Lead / Assistant Manager
Big Lots
Milford, MA
07.2024 - 02.2025
- Shared product knowledge, addressed customer inquiries, and guided purchasing decisions to drive sales.
- Guided customers through financing options, clearly explaining terms and conditions.
- Negotiated pricing effectively to close sales while ensuring profitability.
- Organized store layout, refreshed displays, and enhanced product accessibility for improved customer experience.
- Managed special orders and coordinated with other stores to locate requested items.
- Processed cash and credit transactions, ensuring accuracy and compliance with procedures.
- Oversaw register operations, including opening/closing procedures and end-of-shift reconciliation.
- Participated in ongoing training to strengthen product expertise and sales techniques.
Store Salesman
Hipoleste – Electric Material S.A
Torres Vedras, Portugal
01.2022 - 01.2024
- Delivered customer service that fostered customer satisfaction and built long-term relationships.
- Managed customer orders, ensured product quality, and coordinated timely delivery to meet customer expectations.
- Negotiated competitive pricing and favorable payment terms to enhance customer satisfaction.
- Organized stock, replenished inventory, and prepared orders.
- Assisted with inventory counts to ensure accurate stock levels. and assembled product displays.
Store Salesman
Leroy Merlin
Torres Vedras, Portugal
01.2019 - 01.2020
- Delivered exceptional customer service and product guidance to enhance shopping experience.
- Coordinated stock replenishment and organized store layout for optimal inventory management.
- Prepared orders, labeled products, and supported inventory processes.
- Designed and arranged product displays to attract customers and promote sales.
Store Salesman
Copigama de Portugal
Lisbon, Portugal
01.2010 - 01.2011
- Delivered customer service while organizing stock to enhance shopping experience.
- Prepared and handled products for sale, maintaining quality standards for customer satisfaction.
- Applied vinyl graphics and performed finishing tasks.
- Managed cash operations and conducted inventory checks to ensure accurate stock levels.
Head of Section / Store Manager
STAPLES (OFCEP – Office Center Portugal)
Almada, Portugal
01.2008 - 01.2009
- Motivated and led teams in copy center section to achieve operational goals.
- Assisted store management with daily operations to enhance efficiency.
- Managed stock, ensured quality control, and maintained equipment for optimal performance.
- Supported store management and daily operations.
- Led and motivated teams in the copy center section.
Store Salesman
Leroy Merlin
Almada, Portugal
01.2007 - 01.2008
- Provided customer service and product support to enhance shopping experience.
- Created visually appealing product displays to enhance customer engagement.
- Replenished stock and organized store layout to maintain efficient product accessibility.
- Prepared orders, labeled products, and assisted with inventories to ensure accurate stock management.
Store Salesman
Zoomcópia
Lisbon, Portugal
01.2002 - 01.2006
- Delivered exceptional customer service while managing stock replenishment to ensure product availability.
- Prepared and handled products for sale, including photocopies, graphic work, and printing, ensuring quality and customer satisfaction.
- Operated specialized equipment for product preparation and conducted inventories to maintain accurate stock levels.
Education
12th Year - Scientific-Natural Course
Linda-a-Velha High School
LisbonHigh School Diploma - Barman & Waiter Course
Lisbon School of Hotel And Tourism
LisbonProfessional Masseur Certification - undefined
Masseuse Training Center
Skills
- Guest services
- Client relations
- Conflict Resolution
- Sales Negotiation
- Team Leadership
- Store operations
- Inventory Control
- Visual Merchandising
- Technical Support
- Issue resolution
- Effective communication
- Feedback management
Languages
Portuguese: Native/Bilingual
English: Professional Proficiency
Timeline
Guest Experience Specialist (GXS)
Bob’s Discount Furniture
04.2025 - Current
Furniture Sales Lead / Assistant Manager
Big Lots
07.2024 - 02.2025
Store Salesman
Hipoleste – Electric Material S.A
01.2022 - 01.2024
Store Salesman
Leroy Merlin
01.2019 - 01.2020
Store Salesman
Copigama de Portugal
01.2010 - 01.2011
Head of Section / Store Manager
STAPLES (OFCEP – Office Center Portugal)
01.2008 - 01.2009
Store Salesman
Leroy Merlin
01.2007 - 01.2008
Store Salesman
Zoomcópia
01.2002 - 01.2006
Professional Masseur Certification - undefined
Masseuse Training Center
12th Year - Scientific-Natural Course
Linda-a-Velha High School
High School Diploma - Barman & Waiter Course
Lisbon School of Hotel And Tourism