Pedro Ornelas
Minneapolis,MN
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
2025
2025
years of professional experience
Work History
Treatment Housing Coordinator
Freedomworks Post-prison Outreach
Minneapolis, MN
07.2022 - 11.2024
- Provided support to participants in resolving any issues or concerns regarding their living environment and drug and/or alcohol problems.
- Consulted and collaborated with other professionals to provide continuity of patients.
- Performed administrative duties such as filing, data entry, recordkeeping.
- Resolved disputes between participants through mediation, or other conflict resolution methods.
- Collaborated with local government agencies on initiatives related to affordable housing availability.
- Processed rent payments from participants according to lease terms
Shift Manager
Grizzly Den Food Building Minnesota Zoo
13000 Zoo Blvd, Apple Valley, MN
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Completed opening and closing duties to facilitate business operations.
Shift Manager
Five Guys Burgers & Fries
Oakdale, MN
- Directed and led employees and team members on effective operations, methods and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Completed opening and closing duties to facilitate business operations.
Food Prep Cook
Red Lobster Restaurant
Oakdale, MN
- Monitored freshness of food products to help reduce spoilage.
- Checked quality of food products to meet high standards.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Weighed out ingredients accurately for recipe mixtures.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
Education
High School Diploma -
Tartan Senior High School
Oakdale, MN06-2012
Skills
- Teamwork skills
- Problem solving
- Organizational skills
- People, person, emotional intelligence training
- CPR-trained
- Responsible with the company's money
- Project management skills
- Fluent in Spanish
Timeline
Treatment Housing Coordinator
Freedomworks Post-prison Outreach
07.2022 - 11.2024
Shift Manager
Grizzly Den Food Building Minnesota Zoo
Shift Manager
Five Guys Burgers & Fries
Food Prep Cook
Red Lobster Restaurant
High School Diploma -
Tartan Senior High School
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