- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Historical Exploration
- Adventure Travel
- Interior Design
- Drawing and Painting
- Crafting and DIY Projects
- Yoga
- Gym Workouts
- Mindfulness Practices
Jennifer Mac Donald-Aldellizzi
Orthodontic Treatment Coordinator
Toms River,NJ
Summary
Pursuing my long dream of becoming a flight attendant with United Airlines. Possessing a great smile and friendly demeanor while providing excellent customer service. Recognized for adaptability, loyalty and strong commitment to quality and success. Thrives working in a team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator
Ocean Pediatric Smiles
01.2020 - 09.2024
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
Orthodontic Treatment Coordinator
Ocean Pediatric Orthodontic Associates
01.2017 - 08.2024
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
Lead Front Desk Coordinator/Insurance Coordinator
Jackson Orthodontics
02.2002 - 08.2024
- Excellent customer service. Welcomed each new arrival pleasantly and personally. Confirmed appointments and identification. Updated all financial and insurance information for account records.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and patients' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Education
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJBachelor of Science - Computer Graphics
Stockton University
Absecon, NJSkills
- Exceptional customer service and communication
- Teamwork skills
- Safety and security procedures
- Professional demeanor
- Flexibility
- Adaptability
- Telephone and email etiquette
- Information verification
Certification
BLS AED CPR Certiified
Interests
Timeline
Orthodontic Treatment Coordinator
Ocean Pediatric Smiles
01.2020 - 09.2024
Orthodontic Treatment Coordinator
Ocean Pediatric Orthodontic Associates
01.2017 - 08.2024
Lead Front Desk Coordinator/Insurance Coordinator
Jackson Orthodontics
02.2002 - 08.2024
Associate of Arts - Liberal Arts
Ocean County College
Bachelor of Science - Computer Graphics
Stockton University
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