Amber Hernandez
Manhattan,NY
Summary
Results-driven sales professional with over 4 years of experience in closing deals and fostering strong client relationships. Demonstrated ability to drive revenue and achieve targets consistently. Eager to leverage my skills and passion for the beauty industry as I aim to transition into a corporate role, taking it one strategic step at a time.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator
Fellow Orthodontist
New York , NY
12.2023 - Current
- Fully engage with patients from the initial point of contact via phone call to in-office consultations, ensuring a seamless and welcoming experience throughout their journey.
- Effectively communicate treatment options and address patient concerns to facilitate informed decision-making and close sales.
- Implement a structured and strategic follow-up sequence with patients to maintain engagement and increase treatment acceptance rates.
- Utilize strong organizational skills to maintain and follow through on tasks, ensuring timely completion of all administrative responsibilities related to patient care and treatment coordination.
- Foster positive relationships with patients, building trust and rapport that contribute to a high level of patient satisfaction and retention.
Treatment Coordinator
Haney Orthodontics
San Francisco, CA
05.2021 - 12.2023
- Assist orthodontists in examinations and diagnosing patient conditions, ensuring accurate assessments and effective treatment planning.
- Educate patients and their families on treatment options, facilitating informed decisions and enhancing treatment acceptance.
- Manage the scheduling of appointments, including follow-ups and adjustments, optimizing patient flow and practice efficiency.
Assistant Store Manager
Jacks Medical Supply
San Francisco, CA
05.2019 - 05.2021
- Led a two-person team to successfully meet and exceed yearly sales goals, fostering collaboration and motivation to drive performance.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Collaborated with management to strategically plan and manage inventory purchases, ensuring optimal stock levels to meet patient demand, and support sales objectives.
- Demonstrated strong problem-solving skills by effectively handling unique challenges and situations that arise daily, maintaining a patient-centered focus.
- Cultivated a positive and welcoming environment for patients, addressing their needs and concerns promptly to enhance the overall experience.
Sales Associate
Gap Inc
San Francisco , CA
05.2014 - 06.2016
- Developed and maintained comprehensive product knowledge to enhance customer interactions.
- Delivered exceptional customer service, ensuring a positive shopping experience.
- Collaborated in creating and maintaining visually appealing store displays to attract customers.
- Operated the POS system efficiently, facilitating smooth transactions and effective inventory management.
Education
Esthethics
San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA03-2021
Redwood High School
Larkspur, CA06-2018
Skills
- In-depth knowledge of ABC and NEPQ sales methodologies
- Advanced proficiency in Microsoft systems
- Strong interpersonal communication skills
- Proven ability to manage time and tasks effectively
- Strong leadership skills with a focus on team collaboration
- Exceptional problem-solving abilities
Certification
- Health and Safety Certification
Timeline
Orthodontic Treatment Coordinator
Fellow Orthodontist
12.2023 - Current
Treatment Coordinator
Haney Orthodontics
05.2021 - 12.2023
Assistant Store Manager
Jacks Medical Supply
05.2019 - 05.2021
Sales Associate
Gap Inc
05.2014 - 06.2016
Esthethics
San Francisco Institute of Esthetics And Cosmetology
Redwood High School