Pedro Ramos
Temecula,CA
Summary
Accomplished Porsche Master Technician with a proven track record at Porsche Carlsbad, enhancing vehicle performance and customer satisfaction. Expert in diagnostics and EV certification, coupled with exceptional communication skills, I've significantly contributed to business growth and team productivity. Renowned for exceeding performance targets and fostering strong customer relations.
Overview
23
23
years of professional experience
Work History
Porsche Master Technician
Porsche Carlsbad
Carlsbad, CA
06.2016 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
BMW Master Technican
Encinitas BMW
Encinitas, CA
06.2007 - 06.2016
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Entry Level Technician
Affordable Automotive Equipment
Temecula, CA
02.2006 - 06.2007
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Quality Control Inspector
Guidance Vascular
Temecula, CA
08.2001 - 11.2005
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Education
BMW Technician Credentials - BMW Automotive
BMW Fastrack
Rancho Cucamonga, CA02.2007
Basic Automotive - Automotive
Universal Technical Institute
Rancho Cucamonga, CA09.2006
High School Diploma - General Studies
Temecula Valley High School
Temecula, CA06.1999
Skills
- EV certified -Porsche
- Hybrid certified- Porsche
- Strong Communication Skills
- Expert Diagnostics
- Regulatory Compliance Knowledge
- Strong Work Ethic
- Troubleshooting skills
- Team Collaboration
- Customer Relations
- Work Planning and Prioritization
- Diagnostic abilities
Timeline
Porsche Master Technician
Porsche Carlsbad
06.2016 - Current
BMW Master Technican
Encinitas BMW
06.2007 - 06.2016
Entry Level Technician
Affordable Automotive Equipment
02.2006 - 06.2007
Quality Control Inspector
Guidance Vascular
08.2001 - 11.2005
BMW Technician Credentials - BMW Automotive
BMW Fastrack
Basic Automotive - Automotive
Universal Technical Institute
High School Diploma - General Studies
Temecula Valley High School