Pedro Ramos-Aguiar
Dumfries,VA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Red Robin
2023.01 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Take Bar inventory every week, as well as order any alcohol and any nitrogen or CO2.
- Prep caterings for the next day to come or days in advance depending on the amount.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Host
Red Robin
2022.07 - 2023.01
- Greet and seat guests, run food and drinks when necessary
- Make drinks occasionally to assist servers
- Clean menus and tables
- Ensure guests are satisfied with their visit.
Sales Consultant
Cowles Parkway Ford
2021.03 - 2021.06
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
Wawa Customer Service Associate
Wawa
2020.10 - 2021.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
IKEA Coworker
IKEA
2020.02 - 2020.10
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Dunkin Donuts Crew Member
Dunkin' Donuts
2019.06 - 2020.03
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Forest Park High School
Woodbridge, VA05.2019
Skills
- Customer Service
- Cash Handling
- Bilingual
- Computer Operation
- Sales
- Phone Etiquette
- Host/Hostess (1 year)
- Communication Skills
- Time Management
- Aloha POS (1 year)
- Micros POS
- Inventory Control
- Food Safety
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Certification
Driver's License
Timeline
Manager
Red Robin
2023.01 - Current
Host
Red Robin
2022.07 - 2023.01
Sales Consultant
Cowles Parkway Ford
2021.03 - 2021.06
Wawa Customer Service Associate
Wawa
2020.10 - 2021.01
IKEA Coworker
IKEA
2020.02 - 2020.10
Dunkin Donuts Crew Member
Dunkin' Donuts
2019.06 - 2020.03
High School Diploma -
Forest Park High School
Driver's License
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