Pedro Rivera
Hanover,PA
Summary
Result-driven fully bilingual Outbound Supervisor with proven track record in team leadership, operational efficiency, and compliance adherence. Successfully managed distribution of $884 million in inventory while streamlining processes and enhancing team productivity. Capability to adjust to any situation and environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Outbound Supervisor
Saks Global
04.2023 - Current
- Supervised 18 employees in outbound merchandise distribution to 112 Saks Fifth Ave and Saks Off 5th stores, ensuring timely delivery and inventory accuracy.
- Guided team in shipping $884M in inventory last year to the stores and an average of 9.2M units and 852K cartons annually.
- Managed 18K Hours of payroll operations annually, ensuring compliance and efficiency in labor cost management.
- Streamlined the integration of software and devices alongside Mushiny Team, improving the tracking of associate production and shipping efficiency.
- Assisted team that conducted training sessions for associates on Neiman and Marcus WCSC in California.
- Completed training from Crown's DP Trainsafe Train the Trainer course to train and assess competence of power industrial truck operators.
- Coordinated HR team's translation efforts to support effective communication and integration among diverse employees.
Shipping Department Lead
Saks Global
04.2021 - 2023
- Led team in executing daily operational tasks, ensuring adherence to company standards.
- Implemented process improvements that enhanced workflow efficiency across the department.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Led team to reduce misdirects under a 3% improving the customer experience.
Store Manager
Champs Sports
09.2005 - 10.2020
- Worked as a Manger in 3 different locations, 2 in Puerto Rico and 1 in Wilkes Barre PA in a 10 year span.
- Led operations of $3.5M store in sales, consistently exceeding sales and audit goals.
- Oversaw daily store operations , ensuring achievement of sales goals and adherence to company policies.
- Trained team sales practices to maintain high customer service standards.
Education
No Degree - Business Administration
Universidad Metropolitana (UMET)
Cupey, PRHigh School Diploma -
Luz America Calderon
Carolina, PR05-2000
Skills
- Inventory management
- Operational efficiency
- Performance tracking
- Compliance adherence
- Training development
- Team leadership
- Problem solving
- Adaptability
- Effective communication
- Fully bilingual
Certification
- Crown's DP Trainsafe Train the trainner program.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Outbound Supervisor
Saks Global
04.2023 - Current
Shipping Department Lead
Saks Global
04.2021 - 2023
Store Manager
Champs Sports
09.2005 - 10.2020
No Degree - Business Administration
Universidad Metropolitana (UMET)
High School Diploma -
Luz America Calderon