Pedro Rochez
Brooklyn,NY
Summary
Dedicated professional with strong customer service skills. Known for creating welcoming environments and effectively resolving guest inquiries. Committed to enhancing client satisfaction through patience and professionalism.
Overview
9
9
years of professional experience
Work History
Door Greeter
Orsid New York
New York, NY
01.2026 - Current
- Greeted residents and visitors, providing exceptional customer service and enhancing community atmosphere.
- Maintained cleanliness and organization of lobby area to create welcoming environment for guests.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Orchestrated building safety measurements to maintain security and protect residents.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Door Greeter
First Service Residental
New York, New York
06.2024 - Current
- Welcomed guests with a friendly demeanor and positive energy.
- Monitored entrance for security and safety compliance.
- Coordinated with staff to ensure smooth guest flow during peak hours.
- Resolved guest inquiries and concerns with patience and professionalism.
- Maintained cleanliness and organization of the greeting area at all times.
- Assisted with managing the flow of foot traffic into the facility by controlling access points when necessary.
- Collaborated with team members to enhance overall guest experience consistently.
- Greeted customers as they entered the building and provided directions to their desired destination.
- Maintained a clean and organized entrance area by removing debris and wiping down surfaces.
- Communicated with management regarding customer complaints or concerns in a timely manner.
- Provided assistance with deliveries from vendors and suppliers when needed.
- Maintained accurate records related to visitor check-ins and check-outs throughout shift.
- Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
Sheet Metal Worker
Command Sheet Metal
Staten Island, New York
01.2017 - 01.2024
- Assembled and installed HVAC systems in residential and commercial buildings.
- Installed ductwork systems for effective ventilation in commercial buildings, ensuring compliance with project specifications.
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts.
- Fabricated sheet metal components using precision tools and equipment.
- Cut sheets of metal into precise shapes using hand and powered cutting tools for accurate assembly.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Trimmed and deburred finishes to create smooth surfaces and joints of assembled parts, enhancing overall quality.
- Ensured compliance with safety regulations while performing job duties.
Education
GED -
Bronx Community College
Bronx, NY06-1991
Skills
- Customer service
- Guest relations
- Visitor management
- Complaint handling
- Client satisfaction
- Effective communication
- Courteous and professional demeanor
- Professional demeanor
- Assertiveness
- Professional appearance
- Patience and tact
- Baggage management
Timeline
Door Greeter
Orsid New York
01.2026 - Current
Door Greeter
First Service Residental
06.2024 - Current
Sheet Metal Worker
Command Sheet Metal
01.2017 - 01.2024
GED -
Bronx Community College
Education and Training
other