Pedro Rodriguez
Team Lead
Douglas,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Language
Work History
Team Lead
Centene Corporation
Tucson, Arizona
02.2020 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Resolution Specialist
Centene Corporation
Tucson , Arizona
10.2018 - 01.2020
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
Customer Service Representative
Centene Corporation
09.2017 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Cricket Wireless
04.2016 - 06.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Compass High School
Tucson, AZ 05.2001 -
Skills
Very knowledgeable of these systems because of the many years of usage Amysis , Medhock, Truecare Cloud, Prime, Microsoft Excel and also SharePoint sites
- Member feedback
- Customer satisfaction
- Project management
- Problem solving
- Regulatory compliance
- Attention to detail
Timeline
Team Lead
Centene Corporation
02.2020 - Current
Resolution Specialist
Centene Corporation
10.2018 - 01.2020
Customer Service Representative
Centene Corporation
09.2017 - 10.2018
Sales Associate
Cricket Wireless
04.2016 - 06.2017
High School Diploma -
Compass High School
05.2001 -
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