Pedro Rodriguez
HEARTLAND HUMAN CARE SERVICES
CHICAGO,IL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality skills bilingual fluent in speaking English and Spanish and reading and writing. I am shill in computer knowledge.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
2
Languages
1
Certification
2027
years of professional experience
Work History
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
RESIDENTIAL INSTRUCTOR LEAD
9 Years 7 Months- Developed and implemented lesson plans and curriculum following program guidelines and ensured appropriate documentation
- Provide culturally competent classroom instruction to students in all educational subjects
- Engaged in physical education activities and instruction, including basketball, and soccer
- Monitored and supervised program participants in groups and individually
- Ensured a safe and secure environment for program participants, and staff on and off-site activities
- Helped program participants to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them
- Provided support to students with trauma
- Provided training to new hire teacher in educational
- Facilitate workshops based on employment solutions: life skills, vocational curriculum, and computer curriculum
- Prepare every two week
- Assist participants with minor counseling when needed
- Conducted initial intake assessment upon participant's arrival to programming and exiting
CASE WORKER III
1 Year 10 Months- Participated as assigned in the implementation of coeducation and activity groups
- Evaluated and modified thecurriculum to meet the changing needs of participants
- Supervised program participants in groups and individually
- Monitored medication for participants in the program
- Provided direct service to participants and helped to manage and participate in facility and program operations, among other duties
- Assisted clients with daily living activities to enhance independence and well-being.
- Implemented safety protocols to ensure a secure environment for clients and staff.
SUPERVISOR- ACTING DIRECTOR
3 Years 5 Months- Designed, developed, and implemented a curriculum to promote specific skill development
- Evaluated and modified the agenda to meet the changing needs of the school-age-appropriate program participants
- Customized and coordinated computer literacy curriculum
- Facilitated workshops to the teaching staff for improve of teaching strategies
- Instructed teachers using procedures to access computer terminals and perform various software applications
- Input daily attendance into the Copa program and state lunch program impute every month through the state
- Formulated individual progress notes with the teacher and scheduled one-on-one coaching as needed
- Case noted essential information in the IWDS database by protecting the confidentiality of all participants by maintaining a safe and orderly work environment
- Implemented various programs into the school-age program such as reading, math, and computer programming
- Conducted orientation for parent meetings with a written agenda meeting
Education
Associate Degree - Accounting
MBA - Business Administration And Management
I did not completed the master program relocating to Florida
- 5.00 GPA
Bachelor of Arts - Education
Skills
Instructional methods
Schedule management
Life skills training
Life skills development
Personal care assistance
Crisis intervention
CPR certification
Emergency response
Health and safety
Project coordination
Bilingual communication
Time management
Community engagement
Creative problem-solving
Empathy training
Accomplishments
- Supervised team of seven staff members.
- Collaborated with team of seven in the development of all holidays events..
- Resolved product issue through consumer testing.
- Documented and resolved seven which led to accomplishments.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Certificate as a sub Teacher
- Licensed Certificate as a paraprofessional
- Certified CPI /CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
RESIDENTIAL INSTRUCTOR LEAD
HEARTLAND HUMAN CARE SERVICES
12.2016 - Current
CASE WORKER III
HEARTLAND ALLIANCE HUMAN CARE SERVICES
12.2015 - 10.2017
SUPERVISOR- ACTING DIRECTOR
CASA CENTRAL
07.2012 - 12.2015
HUERTAS BUSINESS SCHOOL
Associate Degree from Accounting
CONCORDIA UNIVERSITY
MBA from Business Administration And Management
NORTHEASTERN ILLINOIS UNIVERSITY
Bachelor of Arts from Education