Pedro Sanchez De Leon
Johnston,RI
Summary
Detail-oriented Security Officer and Call Center Agent with expertise in customer service and operational efficiency. Managed customer inquiries and incidents to ensure safety and satisfaction. Collaborated with teams to resolve conflicts and enhance customer relationships.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Providence, Rhode Island
01.2024 - 06.2026
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Conducted regular patrols to deter unauthorized activity and maintain order.
- Verified identification of visitors before granting access to the building. prior to granting entry into the building.
Call Center Agent, Inbound Sales
Advensus
republica dominicana, la capital
02.2021 - 06.2023
- Managed inbound sales inquiries, delivering professional and accurate responses that fostered customer trust.
- Executed follow-up calls, strengthening customer relationships and encouraging repeat business.
- Implemented resolutions to de-escalate calls, effectively addressing customer concerns and improving satisfaction.
- Offered comprehensive product information while answering customer queries.
- Provided timely support for incoming customer calls and emails.
Warehouse Worker
Decoration Cultivation
Providence, Rhode Island
09.2018 - 01.2019
- Packaged items with protective materials, ensuring safe transit and minimizing damage.
- Operated pallet jacks to streamline movement of items within warehouse locations.
- Maintained cleanliness and orderliness of warehouse to enhance operational efficiency.
Education
High School Diploma -
Dr Jorge Alvarez High School
Providence, RI03-2021
Skills
- Customer service
- Bilingual communication
- Relationship management
- Operational efficiency
- Team collaboration
- Attention to detail
- Shift work
- Emergency response
Timeline
Security Officer
Allied Universal Security Services
01.2024 - 06.2026
Call Center Agent, Inbound Sales
Advensus
02.2021 - 06.2023
Warehouse Worker
Decoration Cultivation
09.2018 - 01.2019
High School Diploma -
Dr Jorge Alvarez High School