Pedro Santiago

Assistant Manager

FleetPride -A National Retailer of

03.2024 - Current

Managed daily activities to achieve performance, quality and service standards.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Support the area manager by visiting the local stores and supporting their growth.
Train and develop new hires.