Pedro Tolentino Ramos
Phoenix
Summary
Experienced in customer interactions and issue resolution, utilizing effective communication and empathy to build strong relationships. Proven track record of high customer satisfaction and fostering loyalty. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach, committed to ensuring customer satisfaction through exceptional service and support. Proficient in utilizing customer service best practices, adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Airpark Motor Vehicle Services
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
General Labor
Hospitality Staffing
02.2023 - 08.2023
- Temp worker for an agency
- As of right now working with Valleywise hospital delivering patient food trays
- Picked up and delivered packages
- Maintained cleanliness around the work area
- Followed safety procedures when handling materials
Customer service representative
GG&D Motor Vehicle Services
10.2017 - 02.2023
- Company Overview: Authorized 3rd party MVD
- CSR for an authorized 3rd party MVD
- Certified to process T&R and DL transactions as well as Level1 inspection and complete Driver's License tests
- Responded to customers' inquiries and resolved their complaints
- Provided information about services
- Processed customer orders
- Took payments and processed transactions
- Updated customer information in databases
- Answered customers' questions about products, prices, availability
- Authorized 3rd party MVD
Customer Service Representative
1Stop Title & Registration
11.2016 - 10.2017
- Interacted with customers to process returns and exchanges
- Responded to customer inquiries via phone
- Assisted customers with placing orders
- Processed customer payments
- Provided recommendations to customers
- Certified to process T&R and DL transactions
Shipping and delivering in warehouse
Arcadia Inc
01.2016 - 11.2016
- I shipped the package
- I delivered the package
- Packaged orders
- Will call services
- Certified forklift operator
Warehouse worker
Mechoshade
03.2011 - 01.2016
- Managed orders verify correct work order
- Package customer orders
- Quality control
Warehouse worker
Khalil Bottling Co
07.2010 - 01.2011
- Beverage distribution
- Certified motorized pallet Jack
- Loading/unloading trucks
Education
H.S. Diploma - General studies
Trevor G Browne High School
Skills
- Bilingual
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Personal Information
Date of Birth: 03/06/90
Timeline
Customer Service Representative
Airpark Motor Vehicle Services
05.2023 - Current
General Labor
Hospitality Staffing
02.2023 - 08.2023
Customer service representative
GG&D Motor Vehicle Services
10.2017 - 02.2023
Customer Service Representative
1Stop Title & Registration
11.2016 - 10.2017
Shipping and delivering in warehouse
Arcadia Inc
01.2016 - 11.2016
Warehouse worker
Mechoshade
03.2011 - 01.2016
Warehouse worker
Khalil Bottling Co
07.2010 - 01.2011
H.S. Diploma - General studies
Trevor G Browne High School
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