Pedro D. Lopez
Mortgage Processor
Phoenix,AZ.
Summary
Self-motivated, energetic professional with strong organizational and prioritization abilities. Service, goal oriented, reliable, responsible, friendly, accomplished with excellent communication skills. 20 years of Customer Service experience. Handle tasks with efficient accuracy in a fast-paced industry. Looking to work in a recognized well-oriented company to utilize my experience to grow with the company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Home Mortgage Processor
Wells Fargo Home Mortgage
05.2020 - 01.2023
- Timely and clear communication with customers, HMCs
- Settlement agents, brokers, and other counterparties to obtain missing information and documentation for loan files, obtaining and possibly clearing some approval stipulations
- Submitting loan file to underwriting for review
- Ensuring all compliance and underwriting guidelines are met
- Entering loan information into the system; prioritizing and/or managing assigned pipeline to meet the anticipated closing date and performance metrics
- May provide guidance and training to other Mortgage Processors
- Outstanding Achievements in Customer Satisfactions.
Manager, Server / Lead Manager
P.F. Chang’s China Bistro
12.2013 - 05.2020
- Customer Relations Specialist
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - Restaurant And Culinary Management
The Art Institute of Phoenix
Phoenix, AZAssociate of Applied Science - Culinary Arts
Scottsdale Community College
Scottsdale, AZSkills
- Critical thinking skills
- Intermediate Microsoft Office skills
- High attention to detail and accuracy skills
- Excellent verbal, written, and interpersonal communication skills
- Customer service focus with the ability to respond to requests in a timely manner
- Strong analytical skills with high attention to detail and accuracy
- Financial services industry experience
- Mortgage industry experience
- Restaurant industry experience
- Guest Relations
- Cultural Awareness
- Order and Refund Processing
- Payments Posting
- Customer Loyalty
- POS Systems and Ordering Platforms
- Complex Product Knowledge
- Microsoft Office
- Understanding Customer Needs
- Customer Support
- Calm and Professional Under Pressure
- Catering
- Adaptability and Dependability
- System Documentation
- Sales Quota Achievement
- Self Starter
- Communicating with Clients
- Cash Drawer Balancing
- Guest Satisfaction
- Home Mortgage Disclosure Act
- Homeowner relations
- Mortgage lending requirements
Timeline
Home Mortgage Processor
Wells Fargo Home Mortgage
05.2020 - 01.2023
Manager, Server / Lead Manager
P.F. Chang’s China Bistro
12.2013 - 05.2020
Bachelor of Arts - Restaurant And Culinary Management
The Art Institute of Phoenix
Associate of Applied Science - Culinary Arts
Scottsdale Community College
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