PEDRO J. PENA
Shenandoah,PA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
35
35
years of professional experience
Work History
Operations Manager
Kane Warehousing, LLC an ID-Logistics
Frackville, PA
05.2024 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
Operations Manager
Chancellery of Dominican Republ;ic
Philadelphia, PA
08.2020 - 01.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Created detailed reports on the performance of individual departments within operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Warehouse Manager
Vitelline Alphia
Hazleton, PA
03.2021 - 09.2023
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Education
Computerized Accounting - Business Administration And Management
Hunter Business School
Levittown, NY08-2012
Master of Science - International Relations
Nassau Community College
Garden City, NY07-1999
High School Diploma -
The University of The State of New York
Garden City, UT07-1998
Associate of Science - Business Administration And Management
Infotep
Dominican Republic10-1992
Master of Science - Human Relations
EPSI
Dominican Republic06-1990
Skills
- Process Improvement
- Performance reporting
- Workflow Optimization
- Maintenance Planning
- Document Control
- Production
- Inventory Management
- Tree Language
- Health and safety compliance
- Staff Training
- Conflict Mediation
- Technology
- MS Office
- Schedule oversight
Accomplishments
- Hall of Fame 2017 USA Martial Arts NY
Languages
Spanish
Native language
English
Professional
A1
Spanish
Professional
A1
Creole
Professional
A1
References
References available upon request.
Timeline
Operations Manager
Kane Warehousing, LLC an ID-Logistics
05.2024 - Current
Warehouse Manager
Vitelline Alphia
03.2021 - 09.2023
Operations Manager
Chancellery of Dominican Republ;ic
08.2020 - 01.2024
Computerized Accounting - Business Administration And Management
Hunter Business School
Master of Science - International Relations
Nassau Community College
High School Diploma -
The University of The State of New York
Associate of Science - Business Administration And Management
Infotep
Master of Science - Human Relations
EPSI
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