Pedro R. Gastelum
Chula Vista,CA
Summary
Results-driven Auto Insurance Agent recognized for high productivity and efficient task completion. Possess specialized skills in risk assessment, policy customization, and claim handling. Excel in communication, negotiation, and problem-solving to meet client needs and exceed expectations. Committed to delivering prompt service and tailored insurance solutions.
Overview
7
7
years of professional experience
Work History
Auto Insurance
Instant Mexico Auto Insurance
San Ysidro, California
08.2022 - Current
- Processed new applications for auto insurance coverage according to established guidelines.
- Ensured compliance with state regulations regarding auto insurance policies.
- Processed paperwork related to new auto insurance policies, renewals, endorsements, cancellations, and reinstatements.
• Made calls and sent out emails for customers who needed renewal is on their auto policies.
Customer Service Manager
Auto Zone Auto Parts
San Diego, California
08.2018 - 08.2021
- Led customer service team to ensure excellent support for auto parts inquiries.
- Trained staff on product knowledge and effective communication techniques.
- Resolved customer complaints through effective problem-solving strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
GED -
Chula Vista High School
Chula VistaSkills
- Policy processing
- Compliance assurance
- Document management
- Application assessment
Timeline
Auto Insurance
Instant Mexico Auto Insurance
08.2022 - Current
Customer Service Manager
Auto Zone Auto Parts
08.2018 - 08.2021
GED -
Chula Vista High School